Callum Dittmar

Experience

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  Monash University

  Feb 2006 - Mar 2008

  Online Business Manager

  * Manager of retail eCommerce websites (textbooks, merchandise, stationery, computer supplies)* Wrote and developed the PHP/MySQL retail shopping cart software* Ongoing maintenance of retail websites* Oversaw total online revenue of over $1 million for year ending 2007* Supply chain management* Customer feedback surveys

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  GroupTrolley.com.au (defunct)

  Mar 2008 - Jan 2010

  Founder / Technical Lead

  CEO and founder of group buying website, GroupTrolley.com.au (now defunct). Also acted as technical developer, building the solution in PHP/MySQL.

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  Clicks IT Recruitment

  Jan 2010 - Oct 2014

  Web Application Developer (PHP & MySQL)

  Working with a government client, I was responsible for developing PHP/MySQL web applications for use within Victorian government. I was heavily involved in other areas of the systems development lifecycle as well; requirements gathering & specification, project coordination and workshop facilitation.

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  KebabMeUp.com.au

  Aug 2013 - Aug 2020

  Founder / Technical Lead

  Founder and Technical Lead of KebabMeUp, a mobile-friendly kebab locator app. Responsible for project concept, initiation, technical development and delivery.https:///www.kebabmeup.com.au

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  Department of Justice and Community Safety, Victoria

  Dec 2014 - now

  Responsibilities include:IT Change Management:- Chairing CAB meetings- Assessing and approving proposed ICT changes- Risk assessments- Impact assessments- Verification of implementation plans, test plans, communications plans- Ensuring relevant approvals have been obtainedIT Major Incident Management:- Coordinating initial response to high priority ICT incidents- Working with support vendors and business stakeholders to resolve high priority incidents- Working with business users and product owners to ensure business impacts of incidents are clearly understood- Working with business users and technical teams to identify workarounds to mitigate business impacts during incidents- Keeping business users and executives informed with updates during incidents- Preparing Post Incident Reviews (PIRs)IT Problem Management:- Proactively identifying problems that are causing incidents- Chairing problem management meetings to analyse ICT problems to identify solutions and workarounds- Working with technical teams to implement solutions to ICT problems Show less

  • IT Change, Major Incident & Problem Manager

    Jan 2020 - now

  • ICT Change and Release Manager

    Nov 2017 - Jan 2020

  • Project Officer/Business Analyst

    Dec 2014 - Nov 2017