Fernando Vanegas

Experience

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  3Com

  Nov 2000 - Feb 2004

  Support Engineer

  Professional Services Engineer (2003-2004)• Professional services, High Level Design and Low Level Design (LLD) configurations.• Delivering project documentation. • Training for business partners and corporate users. Support Engineer (2000-2002)• Analyzing, investigating and solving the technical issues indicated by the customers related to Networking, Wireless and VoIP 3Com products.• Tracking and measuring ticket resolution process.• Escalating complex technical issues • Notifying anomalies with respect to products and their operational configurations, in order to avoid known issues in Customer network which may have potential operation impact.• Administrating ticket resolution process and ticket closure.• Follow-up on resolution process local and escalation teams providing information interactively to secure ticked resolution. Show less

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  D-Link Latin America

  Jun 2005 - Sept 2008

  Presales Engineer

  • Presales support to TELCO companies for LAN, WAN, VoIP and xDSL solutions.• Solution and architecture definition for TELCO and Enterprise customers. • Performing VoIP and ADSL validation tests, pilots, and interoperability test. • Solution and product presentation to customers.• Technical and commercial training to customer and business partners.

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  Alcatel-Lucent

  Oct 2008 - Dec 2016

  Presales Engineer

  • Analyzing complex technical customer needs in IP/Optical Transport and searching for optimized technical solutions.• Working out offers with company products, services, and solutions upon the request of account teams, business units, or formal requests by the customer• Documenting technical customer solution, responding to technical sections of tenders, and preparing costing/pricing.• Providing specific technical offer deliverables• Ensure offer readiness on time, in line with the sales process, and at the right quality level.• Answering technical specifications (SoC) from customers.• Making technical presentations to customers, focusing on the uses and benefits to the customer, both during prospect and negotiation phases. Show less

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  Nokia

  Jan 2017 - now

  Optical Business Development

  • Understanding technically customer needs• Defining the right technical solution / architecture based on customer needs• Contributing mainly, together with the pre-sales, to the technical offer preparation• Analyzing competition and other supplier solutions to properly position company products and network solutions• Defining with the pre sales team the technical strategy• Preparing the network design and the technical annexes in tight cooperation with pre-sales team• Influencing customer decisions and strategies for a proper business development by means of business cases and technical workshops• Feeding Product Line Managers (PLM) teams with customer / market requirements to properly drive future product evolution• Building a tight relation with internal and external customer• Maintaining steady skills level for products and solutions Show less