Feng Gao

Experience

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  Cisco

  Mar 2015 - Jun 2018

  Senior Customer Support Engineer

  - Respond and resolve global customers' issues/incidents within SLA.- Guide customer to the best practice of network, Voice/Video/Message, security design.- Reproduce and document bugs for product improvement.- Technical writing and presentation for internal and external users.

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  AIA

  Jul 2018 - Jun 2020

  Senior Manager Infrastructure and Security

  - Lead a team responsible for China Infra, Security and Cloud operation/delivery including two Datacenter, Financial Cloud and 200+ sites covering 6000+ users.- Delivered drastically improvement in terms of efficiency, reliability and cost.- Built Ali Financial Cloud (0-1) to support company cloud first strategy

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  The Coca-Cola Company

  Jun 2020 - May 2021

  Technology Services Lead, Greater China and Mongolia

  - As Greater China and Mongolia Technology head accountable for the operation/delivery of Great China IT technology in terms End User Experience, Azure Cloud, Security, Network, Server, digitalization and automation.

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  Gartner

  Sept 2021 - now

  Senior Director Analyst

  - Advisory to CIOs, CISO and IT Leaderso Strategic advisory to global CIOs, CISOs and other IT Leaders on security and risk management (SRM) practices, technology trend and adoption with focus on China and APAC.o Extended coverage on infrastructure and cloud, applications, data and AI related topics.o Understand clients’ challenge and provide advisory and solution especially on challenges for MNCs in China in terms of security regulations like CSL, DSL and PIPL.o Create industrial impact by delivering one to many interactions (Webinar, conference and around table) on security topics.- Researcho Create clear, actionable, must-have research for clients in security and risk management topics.o Look for technology trends, impact the market and help clients to optimize their investment. Show less