Balakumar M

Experience

• 

  Auropro softsystems Private Limited

  Sept 2015 - Apr 2016

  Desktop Support Engineer

  • Managing Active directory server, Printer Server, RSA Token Server for 700+ users.• Installing and configuring Windows7 OS, Accounting applications, Lotus Notes, MS-Office 2013.• Troubleshooting BSOD, Java error, browser issues, repairing outlook .ost, .pst files, Excel files.• Working in Remote using remote desktop, Lync, skype and team viewer for solving issues.• Maintain Symantec endpoint protection and encryption, SCCM (System center Configuration Manager).• Connecting Video and Audio conference.• Resolving projector, printer, scanner, ip phone, data card issues.• Give importance to data backup, outlook and lotus notes mail archives.• Handling Level 1 tickets related to troubleshooting and resolving issues in user’s machine.• Coordinate with users, central team, engineers and team leader to resolve issues.• Managing assets and call logs for printer (Ricoh), laptop (Lenovo & Dell), data card (Tata Photon & Reliance) problems with respective vendors. Show less

• 

  IMSI India Pvt. Ltd.

  May 2016 - now

  Desktop Support Engineer

  • Install, upgrade, support and troubleshoot Windows OS (7 pro & 10 pro), MS Office (2007, 2010, 2013 and 2016), authorized desktop applications, hardware, and peripherals.• Provide remote support to different locations (Bangalore, Mumbai, another Chennai branch and UK) using Cisco Jabber, Remote desktop, Cisco WebEx meeting, Microsoft Lync, Skype, Damn viewer.• Resolving Networks Problem and troubleshooting LAN Connectivity, IO port, Switch port, Aventail and Dell VPN issues.• Managing Active Directory (Users, OU groups) 2008 R2 server.• Installing, configuring and troubleshooting applications in Citrix server, VM and HVD machines.• Installing and troubleshooting MS Office Add-ins, Citrix receiver, Lotus Notes, Symantec Endpoint Protection, DLP, Altiris, Encryption, Enterprise vault, Bloomberg and Reuters applications, Klassify agent, secure outlook.• Mounting Router & Switch and provide console.• Configuring DNS and DHCP manually when issue arise in Proxy Pac.• Connecting Video conference, chorus calls, Cisco WebEx, Webinar Meetings and projector.• Coordinate and discuss with users, central team, network team, server team, junior engineers, team leader and manager for resolving repeated issues weekly basis.• Handling Level 1 and Level 2 tickets related to troubleshooting and resolving issues with in SLA.• Coordinate with client IT team (located in UK and US) and vendors for support issues arise in client side. Show less