Lamont Harris CHRS

Experience

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  Wells Fargo

  Dec 2009 - May 2010

  Pricing Analyst

  Reviewed all loan packages against system dataAssisted client regarding inquiries on loan application and processesResearched options for client’s needs in securing a loanDirected the preparation of regular and special pricing reports

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  Electrolux Home Improvement

  Jun 2010 - Oct 2012

  Research Department Analyst

  Researched Esa contract and Part accessiories for Management.Sap Trainer and assistant to all Esa Employess.Balance and reoconcile daily spreadsheets for cancellations, checks, refunds through S.Managed and constructed analysis for overpayment projects.Assisted supervior with devleoping metrics for Esa employees.Managed dire reporting from Senior Management dealing with quaiity.Processed check and credit card refunds through SAP software.Researched logistics for shipments of applianced with Esa replacement. Show less

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  ADP

  Jan 2015 - Apr 2019

  • Responsible for supporting a client through their open enrollment process. This includes all project management activities in coordinating ADP resources as necessary and ensuring that all necessary ADP-specific tasks are accomplished on time and as required.• An OES serves as the ADP project manager during the client's open enrollment period across all ADP-related tasks and requirements. The OES owns accountability for a client's successful open enrollment.• An OES coordinates and manages ADP-related resources and tasks. ADP tasks may include connection development and/or maintenance, open enrollment training, and applicable configuration of other ADP products (e.g., payroll). An OES manages all tools and resources related to the open enrollment process and serve as an open enrollment expert throughout the ADP Major Accounts HR and Benefits Services organization.• An OES mentors OE Support Associates (Client Relationship Specialists, Account Managers, Implementation Consultants and Client Service Reps) during peak open enrollment season (year end) to ensure consistent client service levels.• An OES performs special projects as determined necessary by the Open Enrollment Manager.• Own accountability for a client's successful enrollment process. Show less • Verify accuracy of billing data and revise any errors using Oracle and Fusion systems.• Compute credit terms, discounts, or rates for goods or services to complete billing documents• Prepare itemized statements, or invoices and for items purchased or services rendered • Conducts audits in order to assess the accuracy of client information and billing records using Crystal reporting.• Prepare and administer procedure documentation that is used to aid in everyday billing functions • Set up for payroll accounts for new and prospective clients in Oracle. • Handle major billing accounts in New York and Phoenix billing area for Major accounts National accounts.• Bill quarter billing accounts using QATW reports for delivery of W2 items.• Handle estimated billing accounts ranging in estimates Sales of 8 million dollars annually.• Project Team Leader for Kaizen projects for ADP Automation project. • Effectively cut delivery cost down for Major Account by Establishing key shipment Reports. Show less RESPONSIBILITIES:• Implement ADP's solutions to non-complex clients, following ADP guidelines, and in accordance with client expectations•Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness•Review orders for accuracy and then implement the solution in a very prescribed manner according to guidelines and training•Follow solutions and implementation guidelines as indicated by the client •Work with client for the first few product runs until clients are successfully up and running•Work under direct supervision to resolve issues and provide solutions•Remain engaged with client throughout implementation, until client is successfully running ADP solutions•Interact/collaborate with ADP associates in sales and customer service•Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise Show less

  • Open Enrollment Specialist

    Aug 2017 - Apr 2019

  • Adp Finance

    Nov 2012 - Apr 2019

  • Implementation Specialist II

    Jan 2015 - Aug 2017
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  Paychex

  Apr 2018 - Feb 2020

  Liaise with prospects and customers during complex hardware and software implementations. Build and maintain a portfolio of accounts and present viable solutions for payroll, time and attendance, and human resources. Conduct on-site visits and training events to support adoption of new products and applications. Utilize web-based resources for migrations and technical troubleshooting. Achievements: 2x Peer of the MonthEarned 70% NPS score Assisted customers installing time and attendance products and ensure seamless integration of applications. Proactively identified hindrances and technical issues. Cultivated interactive client and partner relationships during implementation, create plans, and provide world class service and support. Achievement: Earned top award for showcasing excellence as a Service Representative.

  • Senior Upgrade Consultant

    Apr 2019 - Feb 2020

  • TAA Coordinator

    Apr 2018 - Apr 2019