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Smitha Narayanan

Smitha Narayanan

Technical Support Officer

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  • Timeline

  • About me

    Digital Support Services Leader @ Cognizant

  • Education

    • MCA at Anna Adarsh College,Madras University

      2000 - 2003
      MCA Computer Applications

    • B.Sc at Valliamal College,Madras University

      1997 - 2000
      B.Sc Mathematics

      Activities and Societies: Won Inter college shuttle tournaments College Topper

  • Experience

    • Sutherland Global Services

      May 2003 - Mar 2004
      Technical Support Officer

    • Microland

      Mar 2004 - Aug 2004
      Customer Support Officer

    • CSS Corp

      Aug 2004 - Aug 2012

      Handling Multiple Projects from different Locations in Chennai Preparing SWOT analysis and reports. Delivered process documentationQuality Process Auditing and process compliance auditing. Preparing process and technical training Documents and presentations.Identify the weakest of performers and put them back on track. Handled Customer calls, supporting networking products. Maintained good customer service skills.

      • Deputy Project Manager

        Apr 2011 - Aug 2012

      • Team Manager

        Mar 2007 - Mar 2011

      • Quality Lead

        Oct 2005 - Mar 2007

      • Application Engineer

        Aug 2004 - Oct 2005

    • Cognizant

      Jan 2012 - now

      • Associate Director

        Oct 2018 - now

      • Senior Manager

        Jul 2015 - Sept 2018

      • Manager - Delivery

        Jan 2012 - Jul 2015

  • Licenses & Certifications

    • HDI Support Center manager

    • ITIL V3 Foundation