Nicholas McQueen

Experience

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  Open English

  Jan 2017 - Jun 2021

  English Instructor

  ● Conduct group and one on one with non-native speaking individuals.● Plan, prepare, and deliver engaging ESL lessons to students of diversebackgrounds and proficiency levels.● Assess students' language skills and develop tailored learning objectives and lesson plans to meet their needs.● Provide constructive feedback and support to students to help them improve their English language proficiency.

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  A&J Web Agency

  May 2021 - now

  Customer Success Manager

  ● Guide new customers through the onboarding process, ensuring a smooth and positive introduction to the product or service.● Provide training sessions to familiarize customers with key features and functionalities.● Act as the main point of contact for customers, addressing inquiries and concerns promptly.● Monitor and analyze customer accounts, identifying opportunities for upselling or cross-selling additional products or services.● Analyze customer usage data and engagement metrics to identify trends and opportunities for improvement. Show less

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  Indyhost.net

  May 2022 - Nov 2023

  Full Stack Developer

  ● Collaborated in ReactJS, TypeScript, Redux and SASS to develop features for both mobile and desktop platforms.● Integrate third-party API’s from external applications in web platforms.● Collaborating with users to get feedback to enhance the UX/UIdesigns.● Update and maintain clients API’s