Shenoy Deepa

Experience

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  Accenture Service Pvt. Ltd.

  Jan 2005 - now

  Instructor Analyst

   8 years of total work experience with Accenture services Pvt. Ltd.• 3 yrs of experience in insurance domain (Motor, Home & Pet Insurance)• 2 years & 10 months of training experience Have conducted new hire interviews to gauge skill requirement against available profiles and analyze their stability with the organization Have conducted new hire trainings and recurrent training for employees in the areas of customer orientation, new products or processes, systems or tools used etc. Have created a project using ‘Instructional Design’ principles as a part of my ID Certification Perform all tasks and outcome related deliverables as part of the RSA CD team (details available as below) I’m currently working as a process trainer with ‘Capability Development Team’ aligned to RSA Retail Mumbai LOB My job involves:1) Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements), and circulate requirements and relevant information to the organization / Leadership as appropriate2) Work with CD manager to produce plans to meet training and development needs and manage training delivery, measurement and follow up as necessary3) Design training courses and programs necessary to meet training needs4) Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training5) Ensure all training activities and materials meet with relevant organizational and statutory policies6) Monitor measure and report on employees’ training and development plans and achievements within agreed formats and timescales7) Develop self and maintain knowledge in relevant field at all times 8) Identifying the low scoring parameters9) Identifying bottom performers10) Preparing a coaching strategy for them based on their demographics, process requirement & coaching principles Show less