Prassani Modi

Experience

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  InfoLabz

  May 2019 - Jun 2019

  Web Development Intern

  ● Implemented crucial functionalities such as login management and one-time password (OTP) generation, bolstering the security framework of the application.● Showcased the versatility of the website by ensuring its compatibility across various platforms, including iOS, Android, and PC/Mac products.● Conducted over 50 user acceptance testing (UAT) sessions, furnishing valuable insights to the development team for refining software functionality and enhancing operational efficiency by 30%.● Acted as a liaison between business service delivery teams and application engineering teams, fostering seamless collaboration and overseeing the successful completion of more than 10 software development projects.● Crafted and refined project plans, business requirements, and functional specifications, playing a pivotal role in steering projects with substantial budgets to successful execution within the realm of business analysis. Show less

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  East Side Marios Restaurant

  Jul 2021 - Mar 2024

  Customer Service Representative

  ● Elevated customer satisfaction scores by 20% through proactive problem-solving and efficient handling of inquiries, exceeding company benchmarks.● Demonstrated adaptability and resilience in managing high-pressure situations, maintaining composure and professionalism, resulting in a 15% increase in positive customer feedback.● Collaborated with cross-functional teams to streamline processes, leading to a 25% reduction in average handling time and enhancing overall customer experience.● Exhibited strong communication skills, effectively tailoring messages to diverse customer needs, contributing to a 30% decrease in customer escalations.● Contributed to a cohesive team environment by actively participating in process optimization initiatives, resulting in a 10% increase in team efficiency and productivity. Show less