Monte Duet, MBA, PMP, PMI-ACP

Experience

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  USAA

  Jan 1983 - Jan 2002

  Regional Information Technology Director

  USAA is a Fortune 500 company providing insurance, banking, investments, retirement products and advice to more than 11 million members. They are known for their legendary commitment to members of the military community, and are consistently recognized for outstanding service, financial strength, and employee well-being.As the Regional IT Director, I directed the IT operations for three major regional offices to include voice/data operations, network, servers, software distribution, system security, help desk, deskside support, asset management, and business continuity.• Directed resources in providing world-class IT support for over 1,800 employees based in the Southeast Regional Office in Tampa, Florida and over 1,500 employees located in the Mid-Atlantic Regional Offices in Reston and Norfolk, Virginia in support of over 2M members.• Managed regional IT operations to include voice and data operations, network and servers, system security, deskside support, and internal IT customer service center. • Evaluated new technologies and promoted innovative information technology strategies to integrate with critical business objectives. Ensured the compatibility of all information systems with reporting regions.• Planned and directed the physical and logical relocation of data/voice and desktop equipment to a new 500,000 square foot regional office for over 1,200 employees over a six-week period without a single member complaint.• Exceeded annual customer satisfaction goals at all reporting locations on customer relationships, systems and support, and technological leadership. • Obtained exceptional bi-annual Quality Assurance results on network, servers and security. Show less

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  AG Armstrong Development

  Jan 2003 - Jan 2004

  Director of Strategic Planning

  AG Armstrong Development is a real estate development company based in Tampa, Florida and ranked as the sixth largest developer in the State of Florida with Publix as a primary client. AGA is a subsidiary of the Armstrong Group of Companies (AGOC).As Director of Strategic Planning, I planned and implemented the strategic direction for acquiring new site locations, construction and leasing of approved projects, marketing, property management and office operations for the organization.• Introduced and successfully implemented a new strategic direction in land acquisitions by matching leading edge technologies, business processes and human resources in which to meet corporate objectives.• Primary presenter for monthly AGA Board Meetings CEO, President and executive management.• Directed the information technology operations to include network infrastructure, voice, data, desktop tools and applications. Increased high-speed connectivity by 43% while reducing costs by 20%.• Re-tooled office operations printing, faxing and copying capabilities through advanced technologies at a lower cost resulting in greater efficiency and increased productivity. Show less

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  Kforce

  Jan 2004 - Jan 2007

  Program Manager (Pfizer)

  Kforce Clinical Research, a division of Kforce, a full service professional staffing firm, specializes in direct hire and contract placement in the drug development area of pharmaceutical research. As Program Manager, I managed a $40M alliance partnership with Pfizer Inc. involving clinical operations, staffing delivery, consultant resource management, business development, contract management as well as back office operations including finance, procurement, training, HR, legal, marketing and information technology services.• Provided business oversight to largest clinical research monitoring group in the world for Pfizer Inc. while managing the largest client account for Kforce.• Increased revenue by 491% since inception of Program while providing over 51% of the total revenue for the division and over 4.5% of the total revenue for Kforce in 2006.• Developed SOPs/Process Guidelines and managed Oversight Plan for Program compliance.• Provided risk assessment/management of Program to include audit readiness.• Reduced telecommunication expenses of the Program by over 50%. • Presented Program performance metrics to Pfizer senior leadership at monthly/quarterly business reviews and at Vendor Relationship Meetings. • Program nominated for Strategic Supplier Award in 2006. Show less

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  Duet Consultants

  Jan 2008 - Jan 2010

  Management Consultant

  Provided consultation services for the non-profit Salesian Cooperator Provincial and the creation of the non-project Don Bosco Children's Home, Inc. for the caring and education of disadvantage children.• Consulted, advised, and assisted in the development of an initial faith formation program and supplemental resource materials for the Salesian Cooperator Provincial Council. It has since been approved by the Rector Major in Rome, translated into several languages, and distributed throughout the world. • Consulted on the development of a charitable home to aid in the restoration of the mind, body and spirit of girls who have had to face extreme hardship in their lives. Recognized, and subsequently, accepted an offer to serve on the Don Bosco Children’s Home Board of Directors. Show less

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  Workers' Comp Pharmacy Benefit Management, Ancillary, and Managed Care Solutions

  Jan 2010 - Jan 2017

  Senior Project Manager

  Optum is one of the nation's largest and most experienced providers of integrated, specialty managed care services and products for workers' compensation, delivering proven solutions for cost containment across the claims lifecycle. Previously Helios, PMSI.As Senior Project Manager, I led the delivery of strategic corporate initiatives through the entire project lifecycle to include meeting critical regulatory dates, client implementations, and global initiatives for pharmacy operations. Other positions included Senior Operations Project Manager and Sr. IT Systems Analyst.• Ensured the delivery of projects on a pre-determined schedule, within the approved budget and specific scope. Utilized cross-functional team with high integration across multiple departments and technical disciplines.• Lead project manager for the implementation of all Home Delivery/Mail Order initiatives to include Walgreens and CVS. Projects were released into production on time and without any production incidents.• Led meetings between business owners, key stakeholders, and team members to communicate status, risks and issues. Provided ongoing communications of project statuses with all key stakeholders via project status reports.• Developed and maintained an operations project management portfolio for prioritizing, tracking and reporting of business and IT projects, ideas, and incidents across the enterprise.• Maintained detailed project documentation/baselines for current and future initiatives. Show less

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  Elevance Health

  Sept 2018 - now

  Business Change Manager