Cheri Taylor

Experience

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  Print Logic Reprographics Ltd

  Oct 2013 - Aug 2017

  Service Desk and Administration Assistant

  • Troubleshooting and resolving 1st line technical issues• Prioritising, progressing and monitoring Printer incidents and requests to ensure they are resolved within the SLA • Resolving printer printer issues remotely• Maintain a high degree of customer service• Publish Knowledgebase articles to assist colleagues• Active Directory

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  DELF (UK) LIMITED

  Sept 2017 - Jun 2018

  Administrative Assistant
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  Bibby HydroMap

  Jun 2018 - Apr 2020

  IT Servicedesk Analyst

  • Troubleshooting and resolving 1st and 2nd line technical issues• Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved withinthe SLA following ITIL practices in service management• Resolving desktop/laptop/printer/application/Phone issues and basic network/server troubleshooting• Maintain a high degree of customer service• Assist in projects • Currently use Microsoft 365/ Palo Alto / Sophos / Freshservice/ VPN/ VMware• Publish Knowledgebase articles to assist colleagues• Active Directory • IT inductions for new users Show less

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  Bibby Line Group

  Apr 2020 - now

  IT Technical Analyst