Selim Matta

Experience

• 

  T. Gargour & Fils s.a.l - Lebanon.

  Mar 1993 - Mar 2006

  VIP Customers, Customer care, Maybach & SLR Customers handling

  • Chief Service Advisor for Mercedes-Benz

    Apr 2002 - Mar 2006

  • Certified Service Advisor

    Jan 1999 - Mar 2002

  • Workshop Supervisor

    Mar 1993 - Dec 1998
• 

  Gargour Automotive Company SAL

  Apr 2006 - now

  • Providing high quality, up-to-date documentation for all service & Parts arrangements.• Motivating and guiding a team.• Seeking out, establishing and maintaining relationships with operational contacts within each client.• Making sure that all account and contract details are up to date.• Investigating technical issues.• Accurately recording service times, job costing and invoicing in the Service Department.• Escalating operational issues to General Manager .• Proactively developing and retaining key customer accounts.• Maintaining effective control of expenses by regularly examining management accounts and comparisons with budgets.• Carrying out quarterly billing checks and inventory audits.• Arranging for all outstanding debts to be collected within due time periods set.• Collecting and analysing data, then using it to plan and manage both projects and systems.• Keeping costs down by focusing on the reduction of leakage.• Taking corrective action where inadequate performance is suspected.• Assisting in the development of a customer service policy for the company.• Confirming that contracted payment terms are adhered to.• Following up on all outstanding issues.• Parts target achievement (Quantitative Target)• Recalls achievement (Qualitative Target) • Parts whole sales monitoring• Supervising 35 after sales employees in total عرض أقل

  • After Sales Manager for Chrysler, Jeep, Dodge, RAM, SRT & Mopar brands

    Apr 2011 - now

  • Service Manager for Chrysler, Jeep, Dodge, RAM, SRT & Mopar brands

    Apr 2006 - Mar 2011