John Thuo

Experience

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  Peponi pastures

  Jun 2021 - Feb 2023

  Assistant Chief Technical Officer

  While on campus. I had a role in a start-up aggrotech farm. The Project involved working to put in management, support and monitoring solutions to make it possible for the Manager of the farm to run and manage the farm in Kenya while they were in the United States of America. Some of what we were able to achieve was. introduction of technology into the farm processes (Crm) development of the company's IoT Infrastructure and deployment. Employee technology support,  security system installation and maintenance. We deployed over 20 on-site cameras and over 200 other cameras to various small dairies in various parts of Kenya. Development and Maintenance of the company's website.  Smart camera/CCTV installation maintenance and troubleshooting Show less

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  The Technical University of Kenya

  Apr 2022 - Sept 2022

  WORK-STUDY AT THE TECHNICAL UNIVERSITY OF KENYA.

  During this period, I worked for my university in a collaboration between the School of Computing and Information Technology and the university's ICT department. This was an initiative to give real-world experience and to improve the school infrastructure sustainably. Where we did the following. Renovated a computer lab for the school of computing (d11) (Networking) Built a computer lab for the school library. We did structure cabling and provisioning over 70 pcs. Upgrade of the school website. (Joomla www.tukenya.ac.ke). Show less

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  United States International University - Africa

  Sept 2022 - Dec 2022

  ICT INTERN

  I was an intern with Usiu-Africa working at the university call center. In my time here we supported between 15000+ students and over 500 staff members. We primarily worked by picking up calls and offering remote and physical user support. The following are some of the tasks I was doing. Software installation and troubleshooting. Printer Troubleshooting User support through calls and WhatsApp Ticketing and helpdesk through LAN Support. Computer hardware troubleshooting and maintenance  Web development (kwcw initiative). Infrastructure provisioning and deployment. The system uses training. Microsoft 365 user creation and licensing Setting up new computers for labs by installing both Windows and Linux operating systems. Took part in the provisioning of over 100 pcs. Show less

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  Gearbox

  Jan 2023 - Feb 2023

  Intern
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  Cmputhia advocates

  Feb 2023 - Apr 2023

  Information Technology Officer

  I had a brief contract with the firm where I consulted with them and helped to lay the ground for the firm digitisation. My key contributions during the brief period included. Consulted with the firm to lay the groundwork for digitisation. Installed software and developed ICT policies for the IT department and organization. Provided user training and performed computer hardware troubleshooting and maintenance. Conducted systems audit and provisioning of new software and hardware systems. Took part in procurement of new IT infrastructure. User system training and support. Took part in streamlining IT procedures and tasks to the organization’s sops and goals. Show less

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  Fintech-Group

  Apr 2023 - Jul 2023

  Implementation and Support Engineer (intern)

  While I was working at Fintech-Group Kenya. Within my role here I learnt and got experience in Fintech technologies and solutions. Our primary roles are to support banks, saccos and other financial organizations as they use the various products created by the organisation within my roles, I was doing the following. Provide customer and product support for banks, saccos and other financial organizations using Fintech-Group products. Manage databases using MS SQL Server and Oracle Troubleshoot technical issues and perform system testing. Deploy systems and provide user training. System testing and documentation (QA) User and Technical system training and provisioning (50 users). Show less

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  Techno Brain Group

  Sept 2023 - now

  IT EXCUTIVE

  My current role as an IT Executive-System Administration involves doing system and infrastructure Deployment, user, and technical support. In my role. I am entrusted with doing various tasks both technical and others in support. My key contributions include. Deploying, upgrading new, and existing BareMetal servers.  Server virtualization using Hyper-V and VMware ESXI (15+ VMs).  Server and system Backup, testing and restoration of Windows server and other third-party applications. Windows server management setting up Active Directory, DNS, and DHCP. Setting up and managing security system (Firewall) and active directory policies. Set up Windows deployment service to help in cutting down OS deployment time. CRM, VoIP and ERP deployment and support. Network infrastructure and security support using Fortinet and Cisco. System, network, security policy enforcement and compliance. Infrastructure monitoring and security.  Hardware and software deployment, maintenance troubleshooting and support Technical user support (400+ users). Ensuring service delivery within a company set SOPS and SLAs. Solutions, testing, deployment, support, and documentation. Ticketing and helpdesk (fresh desk) Show less