Kimla Hill

Experience

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  Regional Chamber of Commerce - Serving Memphis and the Mid-South

  Jun 1994 - Aug 1997

  Computer (LAN) Administrator

  Provided LAN Support and System Administration. Maintained computers and their peripheral devices, educated support staff on unfamiliar/new software and how to use existing software to the Chamber's best advantage, maintained user directories and security, maintained documentation manual and server backup system.Monitored the file server's performance

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  FedEx Express

  Sept 1997 - Oct 2012

  Sr. Business Application Analyst

  Provided Development Support for various fedex.com application clients. Provided advanced research and analysis for all escalated production issues, from escalation to resolution.Analyzed proposed applications to ensure they met user requirements with regard to functionality, efficiency and reliability.

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  FedEx Services

  Oct 2012 - now

  Business Systems Advisor

  Provides leadership in developing and implementing policies, processes and procedures to promote the development of streamlined production support of various fedex.com client applications. Project lead responsible for managing multiple projects by coordinating, documenting and implementing Support for assigned projects throughout the project life cycle.Collaborates with Business Owners, Testing, Development and Support teams to establish and promote high standards in researching, analyzing and resolving complex customer issues.Broad understanding of IT including network and server administration, data storage and application development.Performs in-depth call analysis to establish trending and identify top call drivers, including customer and operations impact analysis. Show less

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  Leadership Memphis

  Jan 2015 - Jan 2015

  • Fast Track 2015 Participant

    Jan 2015 - Jan 2015

  • Fast Track 2015 Participant

    Jan 2015 - Jan 2015

  • Fast Track 2015 Participant

    Jan 2015 - Jan 2015

  • Fast Track 2015 Participant

    Jan 2015 - Jan 2015