Karam Ajjan

Experience

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  FUTURE VISION

  Jan 2008 - Jul 2014

  Computer Maintenance

  Computer Maintenance technician Future Vision Company, lattakia, Syria. ( 5 years experience )I worked in computer office ( FUTURE VISION ) For computer maintenance and install new software for computers and found the solution for many problems in computers software I also worked in marketing department for computer hardware

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  GEELY

  Aug 2014 - Mar 2020

  Basic Responsibilities:- Supervise and mentor aftermarket sales team and develop the service advisors’ potentials- Ensure the accuracy of Electronic Parts Catalog (EPC) data and check its compatibility with the warehouse inventory- Develop the inventory recommendations using analytics and historical data- Coordinate development of new and updated spare parts lists to help in creating orders after studying sales reports of all companybranches- Follow up with customers, either by email or phone and give them quotes and recommendations- Document and enforce sales policies, standard operating procedures and best practices- build strategies to achieve the company targets and budget Show less With a strong knowledge of automotive parts and great experience in vehicles mechanical and electrical systems in addition to great organizational skills, I managed to handle all the duties of the warranty department for 2 car Brands. I attended many training courses with the company and strived to improve myself by taking more online training materials. this gave me the ability to analyze electrical and mechanical product failuresSupervisory Responsibilities: - Establishing a strong partnership with third-party related to analysis and documentation - Provide guidance to technicians in regards of analysis and customer reporting - Being a point of contact between dealers and the main distributer in Baghdad and help archiving documents and paperwork - Call or visit dealerships, if necessary Job Responsibilities: - Process Warranty-Claims and post edits on computer after verifying criteria required by factory or distributor - Track parts by tagging and prepare the warranty form document - Submit all claims and other work orders on the SAP system with fully understanding to its components - Store then arrange the warranty parts and prepare them to be scraped or shipped to the distributor or factory - Follow up with all parties to gain the unpaid claims Show less

  • parts support manager - administrator

    Oct 2014 - Mar 2020

  • Warranty Engineer – Specialist

    Aug 2014 - Mar 2020
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  MG motors

  Sept 2014 - Mar 2020

  Warranty Engineer – Specialist

  Being a point of contact for those who have sent in claimsAssessing and then organising and filling out paperwork pertaining to claimsEnsuring correct filing and storage of paperwork and records in case it is needed at a later dateLiaising with accounting teams to ensure payment is received for any work commissionedBeing in contact with any engineering or technical teams to schedule work carried out as part of a claimArranging for delivery of parts or replacement items if a claim requires itScheduling servicing or repair appointmentsKeeping abreast of company news and policies to ensure claims are assessed along the correct lines Show less

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  Laith Al Obaidi Group

  Jul 2020 - now

  Spare-parts stock controller

  • Parts Manager

    Aug 2021 - now

  • Stock Controller

    Jul 2020 - Aug 2021