Jeana Yager

Experience

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  KSHB / KMCI / The EW Scripps Company

  Dec 2002 - Nov 2005

  Sales Specialist

  Sales assistant to station’s general sales manager. Various tasks including spot bids, purchase orders, and other administrative duties.

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  H&R Block

  Dec 2005 - Nov 2016

  Led the design, development, and implementation of training strategy for the full launch of H&R Block's new tax software for tax professionals, overseeing a team of 40+ seasonal writers in program development.Key member of team responsible for Learning Management System (LMS) redesign, providing ongoing program management support for the system's business operations post-launch.Developed and executed the year-over-year Learning and Development communications plan in collaboration with executive leadership and corporate communications teams. Show less Assisted with the facilitated initiation through execution of two LMS systems during tenure; crucial for supporting our long-term learning strategy.Utilizing Adobe Suite of products, Lectora, Articulate, and various e-Learning tools, I directly contributed to the design, development, and maintenance of a diverse portfolio of web-based training courses covering tax, leadership, and soft skills.In addition, I managed the department intranet site, serving as a centralized repository for all reference materials accessible to associates and field leaders.Collaborated with senior leadership and stakeholders to analyze, design, develop, and facilitate leadership development training tailored for field leaders. Show less

  • Program Manager, Learning Operations

    Jan 2015 - Nov 2016

  • Manager, IT Corporate Systems (HR)

    Nov 2013 - Jan 2015

  • Manager, Learning Innovation

    Dec 2009 - Nov 2013

  • Sr. Training Developer, Learning and Development

    Dec 2005 - Dec 2009
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  Black & Veatch

  Nov 2016 - Jul 2018

  Manager, Talent Development - Learning Systems

  Lead company’s global LMS team, ensuring successful delivery of training programs and curricula for professionals in multiple lines of business worldwide. Responsibility also included communications across teams and business lines for system and its training initiatives.

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  H&R Block

  Jul 2018 - Aug 2021

  Sr. Product Manager, Expat Tax Services

  Responsible for representing the voice of the client in developing the new expat virtual client portal, including overseeing the product roadmap to ensure an exceptional client experience at every interaction.Led the client email segmentation strategy and communication planning, leading to improved client engagement and higher retention rates across current segments through the adoption of technology automation and targeted journey campaigns.

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  Grant Thornton (US)

  Aug 2021 - now

  Within the Learning and Effectiveness team, I lead learning implementation and virtual delivery. Our team oversees project management for learning events and related activities across the firm, including virtual delivery, production, and editing of learning materials.In my role, I’ve spearhead innovative learning initiatives, guiding them from strategy to implementation. I collaborate closely with learning teams, technology experts, and other departments to pioneer fresh approaches to learning, driving forward new methodologies and tools that enhance the collective learning experience. Show less

  • Associate Director, Learning Implementation & Delivery

    Jul 2023 - now

  • Co-Chair, WA@GT Kansas City

    Oct 2022 - now

  • Manager, Learning Implementation & Delivery

    Aug 2021 - Jul 2023