Tyra Hannah-Mitchell

Experience

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  Houghton Mifflin Harcourt

  Jan 1994 - Jan 2004

  Sales Support

  • Provided critical support to the field sales educational representatives including status updates on pending projects, and processing new requestso Managed requests for workshops/meeting, sample requests and pre-sale producto Provided all field notes, promotional brochures, price list, correlations and research paperso Managed the production of promotional folders, mailings and customer database• Acted as liaison between the sales representative and internal departments by communicating events and exhibit informationo Managed special projects, worked with design department on the creation of various invites and flyers, as well as processed job requests with the print shop and coordinating shipments with the appropriate warehouse(s) and inventory staff• Assisted with promotional workshop and/or meeting arrangements by mailing invitations, ordering product, assembling packets, faxing/calling customers and compiling phoned/faxed RSVPs; created simple design materials (invites, flyers, letters and cards) and proofread created materials• Executed various telemarketing and telesales tasks; mastered extensive knowledge of products in order to answer incoming customer calls as well as office systems including COMS, HP and Lotus Notes• Worked in concert with the marketing services group to assist in the production and distribution of campaign marketing materials Näytä vähemmän

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  CompuCom

  Mar 2004 - Jan 2015

  Team Lead-Senior Software Specialist

  • Provided customer account management (inside sales support) including pre-sale support (product research, pricing, peripheral information and pre-qualification of accounts)o Timely preparation of quoted prices on company products and services, as well as assisted with preparation of proposalso Completed administration of assigned accounts, including set-up and maintenance of CPT, interpretation & verification of purchase orders, order entry, order tracking, image set-up and management/coordination of returnso Reviewed customer requests and determined product availability; offered solutions to customer's requests and questions and communicated with customers regarding discontinued products and available alternativeso Communicated pertinent activities to the sales representative and/or product account management specialist• Acted as front line communication link to sales representatives, customers and vendors• Coordinated with other departments such as product management group, field sales team, finance and vendors to ensure a flow of products and services to the customer• Maintained knowledge company products and services as well as products available on the market in order to compete effectively in the market• Provided post-sale support to customers, including return merchandise authorization (RMAs), A/R and any other customer satisfaction issues Näytä vähemmän

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  SoftwareONE

  Jan 2015 - Jan 2016

  Inside Support Executive

  • Managed a key account base of over fifty (50) globally recognized companies (small independent owned, mid-market and Fortune 500 companies) which generated approximately $5.2M dollars in annual software revenue; provided sales support including:o Coordinated requirement needs for clients while performing product research; worked with subject matter experts (SME) to gather additional information as neededo Performed proper licensing configurations and upgraded or cross-grade opportunities based on emailed request from customerso Managed quote creations, order processing (using nVISION), report preparation (using DiMS) as well as keeping up-to-date with customer contract termso Formed solid relationships with key decision makers in the customer IT department to become a trusted advisor for their software licensing needs; additionally attended trade shows – both contributed towards the building and continuous cultivations of customer relationships• Proactively managed each customer software licensing portfolio and monitored renewal opportunities to help ensure proper compliance and best possible cost savings Näytä vähemmän

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  Insight

  Jan 2017 - Jan 2017

  Sales Support Representative
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  HYLA Mobile, an Assurant company

  Jan 2018 - now

  Enterprise Sales Executive