Marcelo Castilho

Experience

• 

  Netview Informatica

  Dec 2012 - Dec 2013

  Intern
• 

  AlmavivA do Brasil

  Nov 2014 - Jun 2017

  Writing professional documents;Involvement in professional meetings;Foreign customer service in English TIM ;Perform operations on the customer mobile line;Opening of technical calls, Writing professional documents;Involvement in professional meetings;Support Tim's costumers;Perform operations on the customers mobile line;Opening of technical calls,Sales of cellular plans for customers;Elaboration of sales report. Writing professional documents;Involvement in professional meetings;Support Tim's costumers;Perform operations on the customers mobile line;Opening of technical calls,

  • Bilingual Relationship Consultant

    Jun 2016 - Jun 2017

  • Customer Service Representative

    Apr 2015 - Jun 2016

  • Customer Service Representative

    Nov 2014 - Apr 2015
• 

  FCA Fiat Chrysler Automobiles

  Feb 2018 - Feb 2020

  Intern

  - Project Support;- Management of access control devices;- Management of point control devices;- Assistance in company procedures

• 

  Zummit

  Feb 2020 - Mar 2022

  System Analyst

  - Understand the business needs and proposing solutions and improvements for the company's processes. Combining performance and costs.- Transformation of data extracted from different databases into strategic information for the business- Project Management;- Coordination of the technical support team in restricted area and point control devices;- Dashboard development;- Participation in application integrations- Management of access control devices;- Management of point control devices;- Assistance in company procedures Show less

• 

  Stellantis

  Mar 2022 - now

  - Understand the business needs and proposing solutions and improvements for the company's processes. Combining performance and costs.- Transformation of data extracted from different databases into strategic information for the business- Project Management;- Responsible for the Data Lake squad for HR applications- Part of the RPA process squad in HR applications- Coordination of the technical support team in restricted area and point control devices;- Dashboard development;- Participation in application integrations- Management of access control devices;- Management of point control devices;- Assistance in company procedures Show less

  • Data Product Owner and Tech Lead

    Sept 2023 - now

  • Analista de Sistemas Pleno

    Mar 2022 - Sept 2023