Josh Wallace

Josh Wallace

Agent

Followers of Josh Wallace926 followers
location of Josh WallaceEnglewood, New Jersey, United States

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  • Timeline

  • About me

    Sr. CS Project Manager at Samsung Electronics America

  • Education

    • Western Governors University

      2014 - 2016
      Project Management Certificate Comp TIA C++ Project Management

      Completed a Project Management certification course.

    • Walla Walla Community College

      2006 - 2008
      Associate of Arts - AA AA

      Activities and Societies: Public Speaking, Theater, and Teacher's Assistant.

  • Experience

    • QualitySmith, Inc

      Apr 2007 - Aug 2008
      Agent

      This was my first position in an office environment and is responsible for my customer service acumen. The goal of this job was to establish communication between home improvement contractors and home-owners who were in need of their services. Working with business-minded professionals and concerned clients really helped develop different tones to use when speaking to different parties. This is still an important skill that's always evolving.

    • Amazon

      Oct 2010 - Jul 2019

      As a founding member of the Social Media Support team for Amazon.com, I have had the unique opportunity to help define what customer service looks like in the Social Media realm for a large business. I have not only assisted with the North American team, but also the Spain, Italian, Chinese, and Japanese teams. The primary focus of this role is responding to customers, and fans, in an online public setting. By utilizing crowd-sourcing and 1:many communication tactics, Social Media is able to reduce overall contacts and provide customer service in a timely manner outside of the typical contact channels. Show less

      • Team / Project Manager

        Oct 2010 - Jul 2019
      • Social Media

        Oct 2010 - Jun 2017
    • Samsung Electronics America

      Jul 2019 - now
      Sr. Project Manager, CS

      I'm working on building the future of Customer Service for Samsung eCommerce!

  • Licenses & Certifications

  • Volunteer Experience

    • Adoption Event participant

      Issued by Tri County Humane Society on Oct 2012
      Tri County Humane SocietyAssociated with Josh Wallace