Jana Coulter

Experience

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  McDonald's

  Jun 1983 - Mar 1986

  Fast Food Team Member (On-Site)

  Part time job while in High School, elevated to drive through position. Maintained this job while being on the honor roll, participating in school musicals, cross-country, track-and-field, singing, and volunteering at my church. My name at that time: Jana Hughes.

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  North Carolina State University

  Jan 1991 - Apr 1991

  Calculus Tutor (On-Site)

  Assisted small groups of engineering undergraduate students with Calculus I, II, and III. My name at this time: Jana Hughes Garner.

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  Bell Northern Research

  Aug 1991 - Aug 1992

  Electrical Engineering Cooperative, Hardware Design Support (Hybrid)

  Team research and redesign of a DMS-10 Telecommunications switch, working jointly between Bell Northern Research and Northern Telecom, testing software and protype hardware, digging down to circuit board and component level, debugging and troubleshooting. Presenting findings, writing reports, exchanging classified info, correcting, and updating technical manuals, transporting equipment, and ordering supplies. Worked with Unix, DOS, and Macintosh operating systems. Used Oscilloscopes, Function Generators, Soldering Irons, and other similar equipment in the laboratory. My name at this time: Jana Hughes Garner. Show less

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  Southwest Senior High School, Guilford County School System

  Jan 1994 - Jun 1994

  High School Mathematics Teacher (On-Site)

  Sole teacher of a new program intended to remediate students in math and help motivate them further to succeed in a school setting with a goal to graduate on time, with their senior class. Held student and parent conferences. Managed in a mobile classroom environment. My name at this time: Jana Hughes Garner.

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  Weaver Education Center, Guilford County School System

  Aug 1994 - Aug 1995

  High School AP Computer Science Teacher (On-Site)

  Managed and taught a creative group of high school students Pascal and shell scripting in an open classroom setting, Designed and administered lessons, exams, prepared students for AP exams, created programing projects, extensive error checking and program problem resolution, helped students choose better algorithms, and enhanced instruction with field trips, notably a trip to the Super Computing Center in Research Triangle Park, NC. The course taught is equivalent to a first level college programming course. Responsible for classroom administration and additional school related duties. My name at this time: Jana Hughes Garner. Show less

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  Volvo Data North America, Inc

  Oct 1995 - Aug 1996

  Quality Coordinator & Technical Writer (On-Site)

  Worked with in all areas of the IT service company, through the Security and Quality department, learning the processes involved in information systems business management. Supported and assisted in planning, organizing, designing, developing, researching, data analysis, reporting, writing instructions, auditing, training, holding project meetings, providing clerical assistance, and initially implementing an ISO 9000 quality control and management system to reach compliance for Volvo Data, an IT Service organization. As a member of the Security and Quality department, I worked with people in all areas in the organization, laterally and hierarchy, learning the processes involved in information systems business management, My name at this time: Jana Hughes Garner. Show less

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  Computerway Food Systems

  Oct 1996 - Aug 1997

  Junior Programmer & Systems Manager (On-Site)

  Started as a Junior Programmer. Later added responsibility of Systems Manager. Designed, developed, tested, documented, deployed, maintained, and otherwise support both COTS and custom software and hardware, onsite and remotely to support process manufacturing functions, production and inventory control systems, and data presentation (consoles). Wrote new and updated existing software programs both to internal and customer specifications using Sculptor, Progress, C, and shell scripting on both Windows and Unix (AIX and SCO) platforms. Assembled, installed, configured, and troubleshot hardware: Wyse60 terminals, Windows PCs, Unix Servers, Printers, Scanners, and EPROM based scalable control units. Note that Computerway Systems Inc (CSI) which later was named Computerway Food Systems Inc. My name at this time: Jana Hughes Garner. Show less

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  Volvo IT North America, Inc.

  Sept 1997 - Jun 2000

  Systems Management Specialist/Open Systems & SAP Basis Administrator (On-Site)

  Developed and maintained systems management processes and procedures to ensure accurate and timely problem detection and resolution. Conducted operational systems assurance reviews of new services/applications to be supported by operations and help desk. Coordinated roll-in of new services and provided operations and helpdesk with appropriate training. Tracked and trended systems utilization and reported potential problems or capacity issues. Provided first level support to operations for UNIX and other platform (NT, Novell) related problems. maintained accurate and up to date documentation of systems management procedures. As Systems Management Specialist/Open Systems, implemented Tivoli TME 10 Framework, DM, TEC, Maestro, Manager for Oracle, and Manager for R/3. Installed, tested, and maintained Tivoli Management Regions; customized products to solve complex monitoring needs, provided diagnostic and prescriptive services for IBM Tivoli customer support. As SAP Basis Administrator, implemented SAP R/3 v.3.0F. Designed, established, and maintained operations department web site, implementing secure webserver, creating and publishing web pages, writing CGI scripts to query Tivoli environment, and providing support to department staff. My name at this time: Jana Hughes Garner. Show less

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  Exactly Corporation

  May 2000 - Jun 2002

  Course Instructor & Courseware Development (Hybrid)

  Taught functionality to Enterprise Event Management product suite users as a Certified IBM Tivoli Instructor, teaching a variety of IBM Tivoli software courses nationwide (Framework, DM, TEC, TEC Rule Writing, ITM, Netcool, ITCM, and others) at IBM Training Centers, customer sites, and third-party locations. Built custom courses to fit the specific needs of customers and presented those in both classroom and conference style settings. Configured lab equipment for the classrooms (both IBM and custom), resolved problems for site technicians. Labs included UNIX (AIX or Solaris) and NT servers running IBM Tivoli software and, when applicable, running on either an ORACLE or a DB2 database. Exactly Corporation, later transformed into Gulfsoft Consulting. I continued to work with the consulting firm through my own business, Ovexnure Management, Inc. My name at this time: Jana Hughes Garner. Show less

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  Ovexnure Management, Inc

  Jun 2002 - May 2013

  Information Technology Consultant (Hybrid)

  Provided IT services, globally, for both commercial and government entities through my self-owned business, as the single employee, using IBM Tivoli Suite to meet customer requirements. Managed this E2E, from gathering requirements, through design, development, quality assurance testing, documentation, education, roll out delivery, to hand over to support and follow-up. Key Projects:- Certified Instructor: Setup, customized, and taught courses globally both in public learning facilities and in custom corporate environments. Built and automated setup of course labs (UNIX, Windows). Labs shipped to temporary classrooms around the globe, provided to instructors to teaching those courses.- Software Configuration Management: Architected, developed, implemented, and maintained patch and application management solutions for the U.S. Navy outside the Continental United States (OCONUS). Built silent install images for IBM Learning Services public classes; Built production CM solutions for school and health care systems integrated with ITCM.- ESM & Availability Management: Architected system and network availability solution for Lowes Home Improvement Stores/Corporate. Implemented automation for minimal administration of monitoring, and integrated IBM TEC and BMC Remedy bi-directionally which kept ticketing and event statuses up-to-date for the U.S. Navy OCONUS; Upgraded enterprise console solutions, upgraded and migrated server monitoring solutions; Implement monitoring of databases; Solved Tivoli Suite and framework issues; Developed central event management rules to automate responses, escalate events, clarify alert messages, delay responses, and filter unimportant events; transitioned operations and tech support into newer ESM product functionality.Primarily subcontracted through Exactly (Gulfsoft) and SAIC, holding secret security clearance to work in SIPRNet. My name at this time changed: Jana Hughes Garner -> Jana Hughes. Show less

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  Volvo Group

  May 2013 - Apr 2016

  BSM Event Management/Event Reception Specialist & Infrastructure Development Professional (Hybrid)

  Specialized in Global Business Service and Event Management. Worked with clients and vendor to craft a CI Association, Impact Analysis, and Service Outage Reporting solution using BMC Products and custom integrations as a team. Architected, designed, developed, tested, documented, knowledge transferred, and implemented the custom automated solution along with monitoring and overall dev ops support in production. The solution integrated BMC and other vendor products, third party integrations, and custom inhouse code for an on-premises solution. The work included installation, configuration, and customizing vendor products and using Agile software development techniques, documenting requirements, and testing in phases with HP Quality Center and HP Performance Center software. I was a software developer and the test manager on the project, and developed the operations and user training material, standard operating procedures, as well as helped roll out the solution to production and provided tier 3 support, change control, problem management and maintenance in production. The solution was tightly aligned with SLAs and involved Service Level Management. In 2015, I presented the Custom Business Service Availability Management solution at the BMC User Group Conference in Las Vegas, Nevada. In April 2016, the Volvo Group was outsourced to HCL. My name at this time changed: Jana Hughes -> Jana Hughes CoulterSpecific tools: IBM Netcool Omnibus & Impact Manager, IBM Tivoli Monitoring, IBM Tivoli Composite Applications Monitoring, BMC Remedy, BMC Atrium CMDB, BMC Discovery (ADDM), BMC ProactiveNet Performance Management Suite, HP Quality Center, HP Performance Center, SVN, Eclipse, Microsoft SharePoint, Red Hat Enterprise Linux Servers (RHEL), Windows Enterprise Servers, Microsoft Office Suite, Microsoft Visio, VI Editor, Mind map Software, Oracle Databases, MS SQL Databases. Show less

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  HCLTech

  Apr 2016 - Dec 2021

  Senior Developer (Remote)

  Senior developer for a highly customized and complex IT environment with a global footprint, catering to European Customers in areas of IT Business Service Availability Reporting, ESM Integrations, CMDB Integrations, ITSM Integrations, Installing and Configuring Operations Support Consoles, Real-time Transaction Monitors and Synchronous Monitors, Overseeing Software Life Cycle Management with Documentation, Testing, Version Control, Problem - Change - SLA - Incident - Risk Management, and Mentor Junior Staff both in programming and custom solutions. Served as a key technical resource migrating Event Management tools and solutions from Volvo Group network to HCL network following Volvo’s outsourcing IT services to HCL. Specific tools: Elastic Stack (ELK: Elasticsearch, Logstash, Kibana), Docker Containers, Jupyter Notebooks, Cisco AppDynamics, Apache HTTP Servers, Apache Tomcat Servers, Moogsoft, SVN, Eclipse, IBM Netcool Omnibus & Impact Manager, IBM Tivoli Monitoring (ITM), IBM Tivoli Composite Applications Monitoring (ITCAM), Service Now, BMC Atrium CMDB, BMC TrueSight, BMC Remedy SSO, Microsoft SharePoint, Red Hat Enterprise Linux Servers (RHEL), Windows Enterprise Servers. Microsoft Office Suite, Microsoft Visio, Techsmith Camtasia & Snagit, Mind Map software, Oracle Databases, MS SQL Databases. Show less

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  Mastercard

  Sept 2022 - now

  Senior Reliability Engineer

  I am part of the Enterprise Monitoring team supporting the offering of robust event management, correlation, automation and runbook solutions to help MasterCard deliver continuous uptime of business services and applications and, optimize operations costs and efficiency. More to share in this description, about how I do that, at a future time. :-)