
Diane Cain
Customer Service Representative

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About me
Operations Manager/Associate Agent at RUDDY INSURANCE GROUP, LLC
Education

Kent State University at Trumbull
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Kent State University
1984 - 1986Associates in Office Technology Office Management
Experience

Tom Thompson, Agent State Farm Insurance
Oct 1989 - May 1994Customer Service RepresentativeCustomer Service, Marketing, Completing Insurance Applications, Sales

State Farm Insurance
Apr 1996 - Apr 2008Office Manager/Licensed Insurance Representative• Successfully managed all aspects of insurance office • Sold multiple lines of insurance including mutual funds • Consistently met sales goals• Obtained Series 6 license to help agent meet financial goals• Effectively marketed all lines of insurance• Accurately completed insurance applications/quotes from start to finish• Provided outstanding customer service• Licensed in the State of Ohio for Property and Casualty and Life and Health Insurance• Worked closely with Agent on agency goals• Developed and fostered relationships with State Farm Underwriting professionals Show less

Countryside Veterinary Service, Inc
Apr 2008 - Dec 2014Human Resource Manager• Recruited to help manage and administer HR functions in a multi-location veterinary practice including hiring, orientation, staffing, administration of benefits, background checks, employee file management, discipline, evaluations and employee relations• Responsible for bi-weekly payroll for all hourly and salary employees• Responsible for OSHA requirements and reporting• Managed Drug Free Safety Program including pre-employment testing• Experience with Paychex Payroll Software, Experience with ADP Payroll Software• Managed employee benefits including compliance with the Affordable Care Act• Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.• Work closely with Management on staffing needs Show less

Nationwide Insurance, Ruddy Insurance Agency
Jan 2015 - nowAssociate Agent
RUDDY INSURANCE GROUP, LLC
Apr 2018 - nowManager/Associate Agent
Licenses & Certifications

PLCS - Personal Lines Coverage Specialist
The National Underwriter CompanyNov 2021
CLCS - Commercial Lines Coverage Specialist
The National Underwriter CompanyApr 2021
Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities
Ohio Department of Insurance
Insurance Agent, Property & Casualty
Ohio Department of Insurance
Volunteer Experience
Visiting Therapy Dog
Issued by Therapy Dog International on Jan 2011
Associated with Diane Cain
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