Shiloh Rose

Experience

• 

  CEB

  Feb 2005 - Aug 2006

  • Researched and identified business opportunities across Europe for senior executives• Maintained research databases and contributed ideas, design plans and general assistance to research/sales campaigns • Researched and compiled corporate research reports for company directors • Performed administrative tasks including general office support, maintaining databases, ad-hoc business research projects, and providing logistical support to marketing department

  • Marketing Associate

    Feb 2006 - Aug 2006

  • Administrative Assistant

    Feb 2005 - Feb 2006
• 

  Kiddy & Partners

  Aug 2006 - Feb 2007

  Office Assistant

  • Served as personal assistant to firm partner• Carried out secretarial tasks such as preparing assessment packs and maintaining office supplies various secretarial work

• 

  Hobsons

  Apr 2007 - Jul 2015

  • Worked with international product management team to identify and prioritise client needs, and to shape the roadmap for current products• Assisted EMEA Product Director with identifying market needs, gathering business requirements, and helping to take new products to market• Identified and researched external products for potential partnership and integration opportunities, and created business cases where appropriate• Monitored and maintained the EMEA Hobsons user community and online knowledge base• Presented at user group meetings and conferences• Conducted sales demos and assisted sales team in the tender process• Carried out professional service projects for clients, such as pre-implementation consultation and system optimisation reports Show less • Created training plans and materials in order to carry out live and online training of Hobsons technology products, as well as dozens of training videos• Carried out full product training for all new employees• Produced full suite of supporting documentation on product functionality• Trained and presented at local and international company conferences• Carried out additional client projects such as consultation and product implementation, and internal projects such as participation in data protection committee and Hobsons product steering groups Show less

  • Product Manager

    Aug 2014 - Jul 2015

  • Training Specialist

    Apr 2010 - Aug 2014

  • Account Manager

    Apr 2007 - Apr 2010
• 

  QS Quacquarelli Symonds

  Jul 2021 - now

  • Owner of QS Stars across the entire lifecycle of the product• Ensuring that the product and audit processes are independent, accurate, and reliable• Managing team of analysts across four international locations, including overseeing training and confirming team members deliver work of the highest calibre, maintaining consistency and accuracy across audits• Leading key projects including the implementation of a new online data collection platform, new validation processes and tools, an annual review of the QS Stars methodologies, reviewing and rewriting contracts, product rebranding and launch of new marketing plan, holding workshops and webinars about QS Stars• Reviewing and updating internal and external processes to increase efficiency, and creating full supporting documentation to outline processes and provide instruction• Assisting with consulting projects taken on by QS, helping to create and implement methodologies for private and region-specific university rating systems Show less

  • Transformation Manager

    Nov 2022 - now

  • Product Manager, QS Stars

    Aug 2015 - Nov 2022

  • Head of Analytics (Interim)

    Jul 2021 - Oct 2021