Meghashri Mitra

Experience

• 

  Infosys

  Sept 2014 - Sept 2017

  Information Technology Analyst

  • Experienced working as Salesforce Administrator to transform the existing Inside sales model into Salesforce CRM architecture.• Implemented Customized data streaming (ETL) and data transfer in secured cloud native environments for analysis and decision-making purpose

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  Deloitte

  Oct 2017 - Jul 2019

  Business Technology Analyst

  • Part of Deloitte Salesforce Collaboration team as a Salesforce Sales Cloud specialist leading out on the IT CRM Front• Data analysis and applying machine learning Techniques to proper customer segmentation and predictive analysis using python• Data Consultant for Health care and Insurance Client , more focussed on Data Migration and Modelling• Created branding Strategies and digital customer journey proposals for client’s companies opting for Digital Transformation.

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  Emirates

  Feb 2020 - Mar 2020

  Technical Consultant

  Part of Data Analysis Team , worked as a Data Engineer using ETL technologies and SQL and development of business report for the management.

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  UCB

  Mar 2021 - Jun 2021

  Business Strategy Consultant Student Job

  12 Weeks InternshipFocus area: diversity and inclusion.Skillset : Market research, data analysis and strategy.Roles and Responsibilities: Development of an inclusive lexicon that will include key language to be used internally and externally, to optimize communication and prevent misinterpretation and tension through consistent use of appropriate and respectful language for all ethnic groups globally and across all geographies.

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  Flowhaven

  Jul 2021 - Jul 2022

  Close contact with enterprise B2B clients in global environment, try to understand their problemsand how the product can address them.Resolved concerns with product and services by procurement of client requests for customizations,bug fixes,data migration and salesforce CRM accounts management.Designed and implemented strategic product enhancements to achieve growth and sales goalswhile managing own team and building long-lasting customer relationships. Created state of artdashboards in Salesforce CRM Analytics beyond product offerings.Assisted customers with navigating our SAAS Licensing Product to get utmost value and increaseup-sell.Implemented Company wide Support system with external vendor from scratchResearched and corrected regular, advanced and long-standing customer concerns to promotecompany loyalty. Show less Skillset : Product Enhancement strategy, Client Service Request enablement, CRM consultingRoles and Responsibilities : The company has developed an amazing Brand licensing SAAS product for collaboration of partners in Licensing Industry. As Customer Success Specialist from Tech Side my role was to enhance the usability of the Product for customers by procurement of their customisations service requests, bug fixes and most importantly strategy analysis for new product enhancement.The main aim is to make the product more user friendly and gain a competitive positioning in the Brand Licensing SAAS market. Practicalities : Salesforce CRM customisations, Agile modelling using JIRA, Data Modelling and Migrations , analytics using Tableau CRM. Show less

  • Technical Customer Success Manager

    May 2022 - Jul 2022

  • Technical CRM Customer Success Specialist

    Jul 2021 - May 2022
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  Wärtsilä

  Sept 2022 - now

  Innovative and results-driven Project Manager with a proven track record of successfully leading projects in Salesforce CRM implementation and utilizing Scrum methodologies. Adept at driving digital transformation initiatives, I have consistently delivered impactful solutions that enhance operational efficiency and elevate user experiences. Specialized in identifying and implementing strategic improvements, such as optimizing lead sources, establishing key user support channels, and spearheading digital reinvention of legacy tools.- Led multiple successful projects focused on Salesforce CRM implementation, resulting in notable improvements in company conversion rates.- Implemented Scrum methodologies, enhancing project efficiency and collaboration within cross-functional teams.- Pioneered the identification and integration of new lead sources, significantly boosting the company's conversion metrics.- Established a new support channel for key users, empowering them with timely and personalized assistance for end user.- Orchestrated the digital transformation of age-old tools, streamlining processes and integration between cloud AWS system and Salesforce, ensuring alignment with modern business requirements.- Successfully led Salesforce MCAE support, automating prospect nurturing for digital marketing teams.- Collaborated on marketing strategy development and crafted roadmaps for impactful campaigns.- Established analytics dashboards, providing real-time insights into marketing performance. Show less

  • Solutions Manager Global Leads and Digital Marketing SAAS

    Dec 2024 - now

  • Solutions Manager

    Sept 2022 - now