Mikayel Dallakyan

Experience

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  FINCA Armenia

  Nov 2010 - Nov 2017

  • Senior Training and Development Specialist

    Nov 2013 - Nov 2017

  • Credit Specialist

    Nov 2010 - Nov 2013
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  Future Solutions Capacity Building NGO

  Sept 2017 - Sept 2023

  Managing Partner / Co-founder

  - Provides a wide range of training and development solutions to improve employee skills, morale, satisfaction, and performance. - Provide services that include assessments and analysis, consulting, coaching, project management, and continuous improvement programs.- Link the organization’s needs and goals to our performance solutions.- Elaborate tailored, flexible, interactive, and engaging trainings, workshops, and team buildings.- Create delivery methods using adult learning methodology that will create the most successful outcomes. - Delivery methods include instructor-led classroom, self-study, and structured on-the-job training, scenario-based, and simulations. Show less

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  Ameriabank CJSC

  Nov 2017 - Nov 2018

  Training and Development Senior Specialist
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  Fouraitch

  Nov 2018 - Jul 2019

  IT Project Manager

  - Facilitate the whole project process from project integration to project closing- Establish the scope of the project, refine the objectives, and define the course of action required to attain the objectives- Progressively elaborate high-level information into detailed plans throughout the project life cycle- Lead development team to ensure stakeholders’ requirements in the framework of project scope, time, budget, and quality- Monitor and control the work of producing the products, services, or results that the project was undertaken to produce- Measure product and project quality, timeliness, budget compliance, and degree of customer satisfaction- Make research to refresh the product in time according to market trends- Keep the relationship with stakeholders for discovering their deeper requirements- Creating, maintaining, and adhering to communications plans and schedules Show less

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  Tutor Platform

  Nov 2018 - Jul 2019

  Corporate Learning and Talent Development Consultant
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  IUNETWORKS LLC

  Jul 2019 - Oct 2020

  Corporate Trainer

  - Strengthen training capacity at the entire company levels and implement training subdivision planning and management.- Facilitate gap analysis in the company and create annual training plans with the L&D manager.- Enhance the interactive relationship between training, operations, and other stakeholders in the company.- Develop capacity in the organization and execute a professional master trainers’ program to decentralize training activities into the affiliate.- Develop a tool kit of facilitator resources for each learning intervention including facilitator guide, learner workbook, PPT, exercise handouts, and videos that follow IUnetworks’ templates and Brand Guidelines.- Lead the learning and talent agenda with a passion to inspire the creation of a culture that encourages individual and organizational learning.- Use the IULearning LMS to manage and track efficient delivery of learning through a range of modalities (virtual class, blended and face-to-face, etc.)- Use IULearning LMS or other relevant tools to monitor and measure training impacts, such as increased knowledge/skill and behavior change. Show less

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  Հայփոստ ՓԲԸ | Haypost CJSC Official

  Jan 2021 - Feb 2022

  Customer Experience Trainer

  Customer experience trainer responsibilities include daily basis consultation with respective department managers: business department, call center department, customer experience department, on the best practices implementing excellent customer experience culture, deeper needs assessments and designing, developing and conducting specific learning modules for front line specialists, call center specialist, internal staff, etc.

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  Asian Development Bank (ADB)

  Aug 2021 - now

  E-learning Content Development Team Leader/Curriculum

  E-learning Content Development Team Leader plays a critical role in the entire content development process and leads the content development team (child development psychologist, child development specialist, subject matter specialists, e-Learning curriculum development consultant, e-Learning curriculum development experts (instructional designers), graphic/motion designers and the media producer) to produce, redesign and migrate e-learning educational content in accordance with e-learning instructional design best practices, principles and standards. Show less

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  DataArt

  Nov 2022 - now

  L&D Manager

  Design and develop learning solutions for different modalities + coordinate and manage learning programs and activities:1. ID focus- Develop and design engaging learning activities and compelling course content- Work with subject matter experts and identify the target audience’s training needs- State instructional end goals and create content that matches them- Visualize instructional graphics, the user interface, and the finished product- Conduct instructional research and analysis on learners and contexts- Apply tested instructional design theories, practices, and methods- Provide exercises and activities that enhance the learning process- Create supporting material/media (audio, video, simulations, role plays, games, etc.)2. L&D focus- Coordinate and support Capability Development Program.- Coordinate and support different learning programs and L&D activities.- Cooperate closely with the learning program's sponsors, stakeholders, and SMSs to design and develop: - programs' goals and needs - programs' structure, plan, schedule - programs' materials and different learning solutions Show less

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  BeWise Academy

  Sept 2023 - now

  Founding Director and CEO

  BeWise specializes in e-learning and classroom training, empowering organizations through tailored learning solutions. With over 12+ years of expertise in organizational development, BeWise crafts interactive curriculums rooted in adult learning methodologies and neuroscience principles. Our focus is inspiring individuals to embrace new skills and enhance job performance. Our instructional design experts deliver competency-based training in IT, finance, and other spheres that align with organizational objectives and foster skill development for a brighter future. Show less