Amberley Rodriguez

Experience

• 

  Marco Beach Electric, Inc

  Jul 2001 - May 2009

  Office Manager

  Oversee training and daily performance of office staff. Processed all salary changes from increases, promotions,bonuses and pay adjustments.Coded and maintained the general ledger and processed vendor invoice payments. Coordinated approval processes of all accounts payable invoices. Balanced batch summary reports for verification and approval. Researched and resolved billing and invoice issues.Scheduled projects/jobs. Obtain proper permitting and document inspections. Process and issue accounts receivable invoices based on job status, inspections and project timeline. Assisted the project manager with bidding new jobs and projects.Led planning, budgeting and direction of all construction projects. Show less

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  Tarpon Transport, Inc

  Oct 2009 - Apr 2012

  Office Manager

  Coordinated and dispatch drivers with daily delivery instructions and schedules based on shipper schedules, peak delivery times and alternate routes. Review and audit daily mileage/DOT logs with trip sheets, fuel, maintenance and delivery documentation.Verified and document valid proof of insurance, registration road tax and proper load permits for all drivers and trucks.Obtained and maintained proper delivery authorization and pickup documentation for invoicing and payment.Managed payroll and attendance systems. Accurately processed data, validation and transmission for weekly payroll.Processed new hire denouements and processed terminations.Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable and receivables. Show less

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  CSI Corporate Spending Innovations

  Jun 2012 - Apr 2013

  Secure quality relationships with business clients seeking fuel management solutions. Provide consulting to small, medium and large business fleets on fuel management and spending controls. Process quality credit applications for CSI's Fleet Fuel Products. Communicate application status updates and credit decisions to applicants. Provide current and potential clients with superior customer service to encourage lasting client relationships. Reach out to current clients vendor base to verify MasterCard acceptance as form of payment on invoicing. Enroll accepting vendors in the Virtual MasterCard Payment Program to grow clients rebate potential.

  • Product Sales Manager

    Sept 2012 - Apr 2013

  • Vendor Enrollment Specialist

    Jun 2012 - Sept 2012
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  Edenred Pay USA

  Jul 2014 - now

  Develop the customer support framework and work with the Product Support, Data, and Reporting Teams to develop new ideas to automate manual processes and drive process improvement to achieve business goals. Serve as Subject Matter Expert, providing feedback to Senior Management and Executive level decision-makers as needed across all departments. Act as the primary point of contact for customer situations that are escalated from the team or that exceed Team Lead exception approval, serving in a customer-facing capacity as needed. Facilitate client communications related to procedural changes, incident response, or performance-related issues. Contribute to the success of the organization by developing, monitoring, and reviewing team KPIs, providing feedback to direct reports to improve quality assurance and productivity. Show less Manage client relationships for 5 Star Hotels and Property Management companies. Oversee all aspects of relationship management from account implementation, vendor on boarding and account maintenance.Provide clients with weekly updates, quarterly and annual account reviews and assist in identifying opportunities for account growth. Perform additional training for Accounting staff on globalVCard payment gateway and account reconciliation. Assist vendors on clients behalf processing virtual card payments. Show less Establish and maintain effective communication systems ensuring exceptional customer service and account retention. Contact new and existing customers to discuss how specific products could meet their needs.Implement processes within department to streamline workflow. Define department goals and create plan to ensure achievement of those goals.Oversee and participate in the entire sales process including; Identifying new business opportunities, verticals and sales channels. Research prospects and develop a pipeline of potential business opportunities. Draft RFP responses as well as proposals. Review and negotiate contracts. Ensure customer implementation is followed through. Provide training and support of online systems to new and existing users during implementations and upgrades. Show less

  • VP, Payment Operations

    Jan 2024 - now

  • Director, Customer Operations

    Jan 2020 - now

  • Senior Relationship Manager

    Apr 2013 - Feb 2020

  • Director of Account Development

    Jul 2014 - Jun 2015