Tijana Ledenko

Experience

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  Sunrise Royal Makadi Hotel

  Jun 2011 - Jul 2011

  Entertainment team member

  Creating games and activities for guests, actively participating in activities that were organized, communication with guests

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  Conscience VC

  Jan 2015 - now

  English Teacher

  Private language classes - Business English

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  Prinston - Private language School

  Sept 2015 - Oct 2015

  English Teacher

  Creating curriculum for young learners, organizing classes...

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  Showaround

  Jan 2016 - Nov 2016

  Tour Guide

  Creating plans of the tour, communication with the clients, providing information for the clients, tour guiding

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  Bibo Global Opportunity

  Aug 2016 - Nov 2016

  English Teacher

  Teaching English to Japanese students

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  Osnovna škola "Dragan Lukić"​

  Oct 2016 - Sept 2017

  English Teacher
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  English House - Private Language School

  Dec 2016 - Sept 2017

  English Teacher
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  4UPharma

  May 2017 - Dec 2017

  English Tutor
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  KLETT Izdavačka kuća doo

  Jan 2018 - Apr 2018

  Intern
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  Online engleski

  Nov 2018 - Jun 2019

  English Second Language Teacher
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  NCR Corporation

  Jul 2019 - Sept 2023

  Worked to achieve high customer satisfaction rates by providing optimal customer service and creative work.Brought forth excellent customer service skills and a commitment to customer satisfaction.Helped players to improve their individual success as well as team success.Experience in working in multiple systems, such as EDW, SAP, SOM, ORACLE, NCDMAlways enlisted customer-service approaches.Worked with a commitment to precision and a strong attention to detail.Researched and resolved data discrepancies with troubleshooting teams. Show less • Coordinates, monitors and improves fields service activities for an organization;• Provides supports an guidance to service personnel who perform on-field• Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to engineers within the territory;• Providing a central point of communication for engineers, handling any incoming messages that may require to be transmitted to the engineers within the territory;• Ensures fields services are effective and customers requirements are met;• Relies on experience and judgment to plan and accomplish goals; Show less

  • Financial Account Support Analyst

    Apr 2021 - Sept 2023

  • Intelligent Dispatch Service Planner

    Jul 2019 - Apr 2021
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  NCR Atleos

  Sept 2023 - now

  Customer Success Analyst II

  Assisting and working alongside Executive Service Managers and Senior Service AnalystsPreparing standard reports and ensuring SLA and other metrics are presented accurately. Ensuring customer data integrity for service delivery, billing and reporting. Ability to quickly determine next steps in problem resolution process, involving the necessary internal parties and timely updating the customer on the progress;Managing client expectations and service requirements. Communicating specific SLA (Service Level Agreement) requirements to specific locations. Attending vendor and customer meetings when required;Ensure that the customer uses the proper primary escalation contacts/processes within ServicesWorks with customer help desks on specialized activities when normal NCR processes are failing Show less