Marcos Merida

Experience

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  Millicom International Cellular (Tigo)

  Jan 2007 - Dec 2009

  Prevention and Control Coordinator

  Responsible of the EDRs integrity for all the type of traffic of the company. Coordinate the implementation and execution of traffic reconciliations to assure the integrity of the information needed for the rating processes. Design, coordinate and follow up of the remediation plans for the deficiencies identified during the audits

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  Millicom International Cellular (Tigo Guatemala)

  Jan 2010 - Apr 2016

  Billing Manager

  Design new strategies to improve the billing processes to maximize resources and results. Coordinate the quality assurance of the billing process from the traffic generation, rating of EDRs, invoice generation up to the distribution process. Coordinate testing processes prior launching new/modifications products or platforms. Coordinate the execution of sox controls related to billing department; plan and follow up the execution of all remediation plans for the deficiencies identified in the area. Show less

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  Tigo Guatemala

  Apr 2016 - now

  Desarrollar el liderazgo de los supervisores de tiendas / Alcanzar los resultados operativos de nivel de servicio, tiempos de servicio, tiempos de espera y abandono arriba de los benchmark de la industria / Alcanzar los resultados comerciales en las metas de Unidades , Revenue y Gross Adds para el crecimiento del negocio como canal / Gestionar el desempeño de la operación en niveles saludables de ocupación / Planificar el recurso con los horarios óptimos buscando el balance entre condiciones laborales favorables y la rentabilización de los tiempos de transacción Show less

  • Retail & Channels Manager

    Feb 2022 - now

  • Customer Operations Manager

    Apr 2016 - Jan 2022