Michelle Lontoc

Experience

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  Elmwood Spa

  Jan 2009 - Jan 2012

  Guest Services Representative

  - Welcome and acknowledge all guests according to company standards- Organize, confirm, process, and conduct customer bookings and check-ins- Responsible for customer inquires, reservation changes and cancellations, securing payment- Process customer requests and relay messages- Supply customers with directions and information in regards to their scheduled floor and appointment- Perform other reasonable job duties as requested by Supervisors- Comply with quality assurance expectations and standards- Complete designated cashier and closing reports in the computer system.- Ensure inventory is well maintained- Flexible availability including weekends and holidays Show less

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  Lerners LLP

  Jul 2012 - Feb 2022

  - Planning and coordinating administrative procedures and systems and devising ways to streamline process- Recruiting and training personnel and allocate responsibilities and office space- Assessing staff performance and provide coaching and guidance to ensure maximum efficiency- Ensure the smooth and adequate flow of information within the company to facilitate other business operations- Manage schedules and deadlines- Ensure operations adhere to policies and regulations- Keep abreast with all organizational changes and business developments Show less - Event planning, design and production while managing all project delivery elements within time limits- Liaise with clients to identify their needs and to ensure customer satisfaction- Propose ideas to improve provided services and event quality- Proactively handle any arising issues and troubleshoot any emerging problems on the event day- Conduct pre- and post – event evaluations and report on outcomes- Excellent time management and communication skills- Ability to manage multiple projects independently- Member of the Health and Safety Commitee- Member of TLOMA- Member of TLOEPA Show less - Event planning, design and production while managing all project delivery elements within time limits- Liaise with clients to identify their needs and to ensure customer satisfaction- Propose ideas to improve provided services and event quality- Proactively handle any arising issues and troubleshoot any emerging problems on the event day- Conduct pre- and post – event evaluations and report on outcomes- Excellent time management and communication skills- Ability to manage multiple projects independently- Member of the Health and Safety Commitee- Member of TLOEPA Show less - Responsible for coordinating food preparation for a small or large meetings- Responsible for the ordering and monitoring of food and kitchen supplies- Ensured meals are well balanced and meet the dietary needs for staff and clients- Adapts work practices within specific parameters to ensure the efficient delivery of food services- Submit all necessary invoices for payment - Maintained continuous surveillance of the allocated station, task, and/or assigned area to ensure each area is organized/clean and that excellent service is rendered- Maintained inventory- Worked closely with event planner to deliver high standard service Show less

  • Manager, Administration

    Jun 2020 - Feb 2022

  • Events / Administrative Services Coordinator

    Jun 2019 - Oct 2020

  • Events Planner Coordinator

    Jan 2017 - Oct 2020

  • Food Services Coordinator

    Jul 2012 - Jan 2017
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  Northern Blanks Inc

  Feb 2022 - now

  Managing Director