Dayna Smith

Experience

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  United States Marine Corps

  Aug 2012 - Aug 2017

  Special Intelligence Systems Administrator and Communicator

  Special Systems Administrator and Communicator- Completed multiple courses and training over 9 months learning how to operate, troubleshoot, and administer several complex intelligence systems; including Networks, Computers, Servers, Radios, and Satellite communications equipment.Network Operations Center Technician- submitted and resolved over 300 support tickets in a customer support setting, maintaining operational stability over 200 unclassified, and classified computer systems and servers up to Top SecretSkills:Warehouse worker/Senior Warehouse worker- inventoried, maintained and controlled 14 million dollars worth of communications equipment, maintaining 100% accountability of all assets over 6 months- led a group of 4 marines through 2 high visibility inspections, maintaining over 300 end items records, accountability, and functionality of all equipment.-coordinated and oversaw floor operations through 3 field operations, issuing out over 70% of gear on hand, and maintained over 95% accountability of inventory on return.Assistant communications chief Oversaw communications and logistics of 20 marines in a deployed setting Local element cryptography custodian Local element networking, security, and radio theory subject matter expert Completed security + training and achieved certificationInstructorTaught a group of marines networking and security principals to 94% mastery in order to deploy.Created, administered, and configured a baseline virtual network for sandbox style cyber operationsCreated, administered, and configured a virtual network for students to use to practice integration of Windows Server 2012, and 2016 with other intelligence systems. Show less

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  Self employed

  Aug 2017 - Oct 2018

  Student
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  NetGain Technologies, LLC

  Jul 2018 - Nov 2023

  Subject Matter expert on all processes, hardware, software, and vision for multiple clients. Interfaced with Internal Projects Team, vCIO and Account executive, Client CIO and IT Director, and Stakeholders bridging the gaps between Vision, Processes, Projects, and Service in support of Clients technical future.One of three Lead Engineers for the Lexington area acting as a Tier 3 escalation point for 13 Engineers across the 3 teams, providing service for over 30 clients.Leading and training a Primary team of 5-7 engineers in technical, procedural, and planning in support of over 600 end users, 200 servers and 150 network devices, 2000 endpoints including IOS and Android phones for O365 Mobile Device Manager, IOS Kiosks for healthcare, Windows and Mac workstations, Multiple VOIP technologies, at 41 locations across Kentucky and 2 Datacenters. Perform Quarterly to Annually Business reviews to document and maintain Lifecycle, Updates, Upgrades, Maintenance, and Replacement of systems, technologies, and software across the enterprise. Show less Provided remote technical support to various sectors including Banking, Medical, and Construction for various Software’s, Hardware troubleshooting and replacement, Phone setup configuration and testing, Network troubleshooting and response, Backup and Recovery, and Vendor coordination and escalation.Planning and escalation as needed for upgrades and updates of all systems through change management procedures, or emergency security response according to proceduresProvided guidance and training as needed to new engineers regarding Standard Operator Procedures, Guidelines, Service level agreements and processes. Show less

  • Technology OneSource - Lead Support Engineer (Tier 4)

    Dec 2021 - Nov 2023

  • Tactical Remote Engineer (Tier 2)

    Jul 2021 - Dec 2021

  • Tactical Remote Engineer (Tier 1)

    Jul 2018 - Jul 2021
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  Personal

  Nov 2023 - now

  Student

  Career break for personal development