Diego Morales

Experience

• 

  Western Union

  Sept 2012 - Apr 2013

  Government Sanctions & Interdiction Specialist

  Responsibilities & Duties:• Transaction monitoring• Compare system data vs customers’ identity information• Call Center role focused on Customer and Agents Service. (Estimated average per day: 120) • Release or refund transactions accordingly the decision matrix • Escalate cases to upper management when transactions do not accomplish GOVSAN-OFAC regulations after the additional verification.• Accomplish SLA (Service Level Agreement) • Release or refund transactions• Request customer’s ID copy when additional verification is required • Educate customers/agent about Government/ Company regulations• Monitoring transactions in different queues by following the work distribution issue by the Escalations Team. Show less

• 

  Western Union

  Sept 2013 - Apr 2015

  Agent Victim Fraud Specialist

  • Transaction monitoring• Compare system data vs customers’ identity information• Call Center role focused on Customer and Agents Service. (Estimated average per day: 120) • Release or refund transactions accordingly the decision matrix • Escalate cases to upper management when transactions do not accomplish GOVSAN - OFAC regulations after the additional verification.• Accomplish SLA (Service Level Agreement) • Release or refund transactions• Request customer’s ID copy when additional verification is required • Educate customers/agent about Government/ Company regulations• Monitoring transactions in different queues by following the work distribution issue by the Escalations Team.• Participate on SOPs enhancement pilots.• Provide information related to AVF cases to upper management.• Provide an excellent internal and external customer service when a fraud case is detected.• Obtain agent statements.• Customer service role via phone calls and emails. (Calls handling average per day: 85)• Agent Service Support via outbound and inbound phone calls from different Western Union locations worldwide. Show less

• 

  Intel

  May 2015 - May 2016

  HR Transaction Specialist (Contractor)

  • Generate payments due to relocation allowances such us Break Lease, Dual Housing, and Permanent relocation payments.• Submit and coordinate Intel Supplier Authorizations.• Register and process Relocation Agreement documents.• Generate and keep records of online relocation agreement reports.• Extend relocation allowances notifications.• Escalate incomplete or unusual relocation agreement cases to Relocation Team.• Respond/ resolve email notifications, inquiries, requests, and escalations from employees and stakeholders.• Assist Business Analyst representatives with process/system improvements.• Create, compare, modify, and complete employee data & profiles in the Human Resources Tools.• Extend and deliver US Visa Support Letters.• Process and document expense reports from different Intel sites. • Reimbursement TC / Relocation Associates / Relocation Agreement generic accounts owner. • Approve or decline Corporate Card Applications. • Generate Corporate Card Past Due Notice reports and extend their respective notifications to the employees and managers.• Receive, process and deliver Corporate Cards.• Audit and extend Intel Offer letters.• Assist and complete offer letter customization requests from Staffing Consultants. Show less

• 

  Cargill

  May 2016 - Apr 2024

  • Develop, influence, and implement end to end recruitment strategies, policies, programs, and processes for USA and Canada markets• Stakeholder management with plant managers, business leaders, and local Human Resources teams in any aspect of the recruitment process• Supervise, coach, handle administrative tasks for 15+ direct reports including recruiters, coordinators, and process leaders• Lead and act as a key participant of project teams and initiatives to provide consultancy• Forecast and distribute internal resources to deliver strategic activities and solutions• Analyze and report key recruitment metrics and insights to HR leaders and business stakeholders • Execute personnel decisions related to hiring, performance management and disciplinary actions• Communicate specific policies and programs to business and functional partners within a region or country• Utilize related recruitment technology systems (ATS) and process enhancements to drive process improvement and operational efficiencies. Show less • Perform weekly and monthly process audits to evaluate the recruiter´s performance• Provide feedback and coaching to recruiters based on audit results.• Create and update Standard Operation Procedures and process workflows• Provide weekly updates and insights of aged requisitions• Execute the escalation tracking, root cause analysis and coaching to parties involved• Onboard and train for new hires in the end to end recruitment process• Work as Subject Matter Expert within the team and with stakeholders regarding process inquiry or update• Identify and lead key continuous improvement projects• Manage the recruitment workload to ensure proper distribution and balance among the team members• Monitor all recruitment technology to ensure functionality • Escalate and monitor any process issues to stakeholders or vendor. Show less - Managed the end-to-end recruitment process, including coordinating interviews, making job offers, and facilitating onboarding- Recommend sourcing options for skilled positions- Utilize recruitment technology systems (i.e. Taleo) to drive process enhancements.- Develop and maintain relationships related to the recruitment process which may include: hiring managers, human resource professionals, and candidates, etc.- Follow up with candidates regarding questions on applications, pre-employment paperwork, and offer status as needed.- Ensure Talent Recruitment compliance requirements and local employment laws are met- Maintained candidate pipeline and tracking system to ensure timely and efficient recruitment process Show less - Provided support and guidance to employees throughout the relocation process, addressing any concerns or challenges that arose.- Implemented best practices and streamlined procedures to improve the efficiency and effectiveness of the domestic relocation program.- Deliver appropriate relocation benefits to candidates and internal employees.- Connect with preferred suppliers to execute move services.- View and approve billing for assigned relocation expenses- Engage in active communication with HR and hiring managers to solve transfers needs.- Approve and audit relocation expenses.- Review and process vendor invoices.- Managed end-to-end domestic relocation process for employees, ensuring smooth transitions and seamless execution of moving logistics. Show less Solved telephone calls and email escalations from Cargill employees with inquiries related to compensation, benefits, payroll, relocation, recruiting, etc. - Took ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible and within the target response time.- Escalate issues to level 2 when unable to resolve at first point of contact.- Worked as a member of a team to minimize SLA's, maximize customer satisfaction and response accuracy.- Work on procedures implementation and continue renovation as business needs. - Update employee's profile information in the payroll system (PeopleSoft)- Unlock Taleo candidates' accounts and create hiring manager profiles. Show less

  • Talent Acquisition Supervisor

    Apr 2021 - Apr 2024

  • Talent Acquisition Process Leader

    Oct 2019 - Apr 2021

  • Talent Acquisition Recruiter

    Oct 2017 - Oct 2019

  • Relocation Coordinator

    Aug 2016 - Oct 2017

  • Senior HR Connect Specialist

    May 2016 - Aug 2016
• 

  Viant Medical

  Jun 2024 - now

  Senior Talent Acquisition Specialist