Tereza Ryjackova

Experience

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  Jeyes

  Mar 2011 - Aug 2011

  QA Admin

  • Assisting in maintaining Quality Assurance standards, policies and procedures• Providing Quality Assurance audits and completing reports and Ad hoc reports• Making arrangements for, and maintaining records of, external audits and Head Office inspections• Managing and authorising all changes to the Quality Assurance• Regularly promulgating new quality standards via production boards• Developing and maintaining databases• Documents, orders, specification sheets and product labels translation (CZE,GER,ENG) Show less

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  Plzeňský Prazdroj

  Mar 2014 - Aug 2014

  Tour Guide

  • Leading groups of visitors through historical centre of Pilsen and its underground• Translating and interpreting (GER/ENG/CZE)• Retaining historical facts or dates and relaying information to visitors in an entertaining way• Dealing with wide range of people (multicultural environment, children, old people, disabled people etc.)• Observing and analysing visitor behaviour and providing managers with feedback on ways in with the experience could be provided• Dealing with visitor complaints and inquiries• Completing health and safety reports Show less

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  Indali Foods Ltd.

  Sept 2014 - Aug 2015

  Restaurant Supervisor

  • Customer service; resolving customer complaints and dealing with inquiries; presenting bills and taking payments; cash handling• Guiding and motivating staff; setting performance standards; successfully keeping up quality of customer service; resolving conflicts and negotiating with others; developing constructive working relationships with others • Representing company to customers and public; exchanging information in person or by phone • Hosting events; banqueting; focusing on special customer´s needs• Helping with staff training and restaurant development• Reporting to senior management; daily inventories; stock checks• Bar maintenance Show less

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  SEGA Europe Limited

  Mar 2016 - now

  QA Language Tester

  Main tasks• Problem-solving technical localisation issues, finalising localized files • Proofreading, reporting linguistic issues, bugs regression• Updating and refining test cases, providing feedback and suggestions to improve quality• Using own knowledge and exploratory testing to identify potential issues• Communication with project management teamSkills obtained• Good problem-solving skills and the ability to create clear and concise reports• Thorough understanding of game testing and localization testing processes• Ability to learn quickly and apply the knowledge to testing tasks• Ability to follow directions and complete assigned tasks in a timely manner• Ability to remain focused and attention to details• Excellent interpersonal and conflict resolution skills Show less