Chirag Shah

Experience

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  Redington Limited

  Jun 2008 - Jun 2010

  Product Manager

  > Channel Sales and Product Management for Brands like TYCO & NORTEL.> Business Development and Channel Sales for Brands like CISCO and SYSTIMAX> Core Activities involve Biz Development, Inventory Planning, Channel Development across Karnataka Region.

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  Comstor

  Jul 2010 - Aug 2013

  Business Development Manager

  > Business Development & Channel Sales for CISCO Products across Asia Pac, US,Karnataka & Kerala.> Handling Over 200+ IT & ITES Partners, Key Biz Accounts.> Generation of New Customer Base for Varied Range of Products ( Mid-market, SMB Market Territories).

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  Rediff.com

  Oct 2013 - Apr 2014

  Manager-Subscriptions

  Sales & Marketing of Rediff Enterprise Email Solutions, Enterprise and Institutional Sales,Channel Sales,Business Partner Training and Enablement, Client Presentations and Demo's.

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  Akamai Technologies

  Apr 2014 - Oct 2018

  • Managing a strategic account deck in the Commerce, Enterprise & broadcasting vertical, customers with over USD 30 million in revenue• Project Manage a given set of 100+ accounts for overall customer delight.• Gather and create best practices for implementing and using Akamai products to customers through conversations, demos and presentations.• Responsible for technology enabling, new product introductions, customer satisfaction feedback, issue escalation support, and project management.• Cross functional engagement across various teams within Akamai, act as a point of Liaison and bridge gap between Customer and Internal Akamai teams.• Partnering closely with cross functional teams and consulting partners to identify new opportunities and facilitate transitions following new implementations or re-implementation• Support revenue retention for assigned customer base by reviewing the existing contract, monitoring contract compliance, defining new product opportunities and recommending new pricing / promotions as appropriate to sales efforts.• Building customer centric reports and dashboards which gives insights on Business, products & revenue Show less

  • Senior Client Services Manager- APAC

    Jul 2016 - Oct 2018

  • Client Services Manager- Enterprise (APJ)

    Jun 2016 - Oct 2018

  • Client Services Manager- Broadcast & Digital Media ( America's)

    Apr 2014 - Oct 2018
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  Informatica

  Oct 2018 - Dec 2021

  Customer Success Manager

  •Focus on the development, implementation, and maintenance of customer first culture, maintained the business for over 30 enterprise accounts across EMEA/APAC region with an annual USD 30 million in contract value (ACV)•Develop success plans for customers that outline their critical success factors, potential issues and provide recommendations•Drive product adoption, onboarding, training and development for our customers and partners•Cross functional engagement across various teams within Informatica to advocate for our customers•Work on developing account evolvement with the Account Managers to make sure that the customers are growing, potential risk identification, drive product adoption and renewals •Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition Show less

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  Informatica

  Apr 2022 - now

  Sr. Customer Success Manager

  •Developed and implemented proactive customer success strategies, resulting in a notable 20% increase in customer retention.•Efficiently managed a portfolio of high-value clients with an annual contract value (ARR) of USD 20 million•proactive engagement in resolving customer issues and consistently surpassing customer expectations.•Develop success plans for customers that outline their critical success factors, metrics for success, proactive recommendations to mitigate risks and maximize success.•Facilitated cross-functional collaboration among sales, product, and support teams, resulting in the identification of lucrative upselling opportunities. This strategic approach led to an impressive 15% revenue growth from existing customers.•Ensured customers achieve a successful return on investment (ROI) by effectively implementing, running, and managing customer projects. Show less