Seif Singer, CPP

Experience

• 

  EGYTRAFO Group

  Aug 2014 - Aug 2014

  Summer Intern

  Rotation in both electrical and mechanical design departments of oil type and dry type transformers.

• 

  ABB

  Jul 2015 - Jul 2015

  Summer Intern
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  Baker Hughes

  Dec 2016 - Jun 2017

  Quality Assurance Quality Control Engineer

  - Assure that the operations meet Baker’s Quality Standards at both fishing yards: Marsa Matrouh & Abo Redius. - Maintaining registers and control of Quality Management System documents and requirement. - Maintain the QMS and safety system and Control the documents in the base. - Maintain calibration of all instruments and working gauges as Baker oil tools Manual and API Specs - Responsible for the MaPS: creation of wells & rigs on system; tracking the tools and their status after jobs. - Responsible for the inspection dimension for fishing tools. - Responsible for the job packages. - Assist base manager in auditing yard issues and propose appropriate solutions. - Assist base manager in selection of the tools required by the customer. - Assist in shipping, receiving of tools and creating sales order on SAP. - Audit safety concerns in yards. Show less

• 

  Schneider Electric

  Jun 2017 - now

  -Lead & supervise technical support engineers.-Ensure coaching & mentoring of the team members in resolving technical inquiries and assist in developing new business opportunities-Manage the technical support teams across different BUs for MEA zone.-Maintain customer satisfaction & operational KPIs-Review/Create reports & dashboards & the forecast to achieve proactively the required performance- Leading Digital Transformations projects- Leading Process Improvements projects Show less -Team Leader for French industrial business unit-Digital Transformation champion for development projects of SE internal & external tools and digital adoption campaigns-Responsible for team performance monitoring.-Responsible for Process Improvement (Lean Process)-Supporting Industrial, Building & Power business units for Africa and Middle East countries-Regional support for SE partners; panel builders, distributors, system integrators and end users French, English & Arabic.-Selection of products on behalf of the customers according to specifications required, application and/or projects.-Preparing competitive equivalent technical offers with full technical documentation based on marketing/pricing delegation for low voltage products all over the region of Africa and Middle East (Arabic, English and French speaking countries)-Acting as the single point of contact between the customer and the different departments: sales, marketing, services, execution & logistic and supply chain over the zone to develop clear service level agreements (SLA) with clear deadlines and responsibilities assuring the delivery of a reliable service to the customer.-Handling VIP Accounts.-Delivering technical & process trainings for juniors & new hires. Show less - Supporting Industrial business units for Africa and Middle East countries(variable speed & frequency drives- motor soft starters- PLC- sensors- relays- signaling units- power supplies- transformers- screens/HMI- joysticks- pushbuttons).- Regional support for SE partners, panel builders, distributors and end users French, English & Arabic.- Selection of products on behalf of the customers according to specifications required, application and/or projects.- Preparing competitive equivalent technical offers with full technical documentation (catalogs and certificate) based on clear marketing delegation for low voltage products all over the region of Africa and Middle East (Arabic, English and French speaking countries)- Acting as the single point of contact between the customer and the different departments: sales, marketing, services, execution & logistic and supply chain over the zone to develop clear service level agreements (SLA) with clear deadlines and responsibilities assuring the delivery of a punctual and reliable service to the customer.- Handling VIP Accounts.- Responsible for delivering knowledge trainings & preparation of new comers and qualifying them to meet the proper level of support through direct training and guidance.- Participating in improving processes. Show less - Supporting Industrial business units for Africa and Middle East countries- Regional support for SE partners, panel builders, distributors and end users French, English & Arabic.- Selection of products on behalf of the customers according to specifications required, application and/or projects.- Preparing competitive equivalent technical offers with full technical documentation (catalogs and certificate) based on clear marketing delegation for low voltage products all over the region of Africa and Middle East (Arabic, English and French speaking countries)- Insuring regular follow up with the customer to maintain customer satisfaction and loyalty.- Support Technically APC (American power conversion) products as single and 3-phase UPS, surge arrests and datacenters products for Arabic, English & French speaking countries in Africa and Middle East.- Dealing with different technical tools such as (Sales force- Bridge Front Office-Intouch Siebel). Show less

  • MEA Commercial Policy & Pricing Transformation Manager

    May 2024 - now

  • MEA Commercial Policy & Pricing Transformation Expert

    Jul 2023 - May 2024

  • Operations Team Leader MEA Zone

    Jun 2022 - Jul 2023

  • Technical Support Specialist

    Oct 2021 - Jun 2022

  • Senior Technical Support Engineer

    May 2019 - Nov 2021

  • Technical Support Engineer

    Jun 2017 - May 2019