Kelly Cartner

Experience

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  Coldwell Banker Shooltz Realty

  Jun 2007 - Apr 2013

  Personal Assistant

  Maintain and organize real estate websites to guarantee clients have the most up to date information.Schedule and confirm listing to make sure clients successfully see prospective homes. Prepare rental and lease agreements, sale and purchase documents to present to buyers.

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  Kalamazoo Growlers Baseball

  Aug 2013 - Feb 2015

  Director of Ballpark Operations

  ● Assisted in starting a brand-new baseball team in Kalamazoo, Michigan by creating business and marketing plans, building menus, setting prices, and designing suites to help maximize revenue for the organization● Hired and oversaw 50+ employees and interns on game days to ensure a well-run operation for 80,000 fans to enjoy ● Managed the Homer Stryker Field facility in all renovations and updates to maintain the most up-to-date facility for guests to experience ● Generated $15,000 in revenue through sponsorships and special events while also being responsible for one-third of the team’s sales of concessions for 2014 ● Oversaw all event and facility management on game days and special events for over 3,000 fans, 50+ employees, all concession operations, on-field entertainment, cash handling, and all stadium-related needs Show less

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  University of the Pacific Recreation

  Jun 2015 - May 2017

  ● Assisted with scheduling facility reservations for all Pacific Recreation facilities● Worked with the Director of Recreation to create an improved maintenance, repair, and preventive care plan ● Coordinated, developed, planed, promoted, implemented and evaluated the sports clubs program of 16 University sponsored sport clubs ● Managed purchasing and budget approvals for all sport clubs ● Assisted with program planning, implementation, evaluation and professional staff development● Created and facilitated disciplinary and conduct procedures when necessary regarding participants and teams● Planned and conducted club sports officer and executive board meetings, and scheduled contests on four athletic courts and three athletic fields in conjunction with facilities, fitness, campus space management, Health Exercise Sciences Program, and intramural programs ● Created, implemented, executed and assessed the strategic plan for facilities and club sports divisions ● Established and maintained relationships and partnerships with campus departments and groups, including Intercollegiate Athletics, HESP Department, Student Organizations and Leadership ● Represented Pacific Recreation on department, Student Affairs and campus-wide committees and task forces ● Hired, trained, scheduled, and supervised approximately 40 student facility employees ● Developed a student development program to enhance the experience for our student employees ● Oversaw all memberships at the student fitness center to ensure each one of our members had complete satisfaction ● Resolved any issues with our student employees in regards to conduct or interdepartmental conflicts Show less

  • Sport Clubs and Guest Services Graduate Assistant

    Jun 2015 - May 2017

  • Graduate Teaching Assistantship for HESP Department

    Jun 2015 - May 2017
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  United States Tennis Association - Stockton Challenger/ATP

  May 2016 - Oct 2016

  Media Relations Coordinator

  ● Primary facility manager and media relations contact for the USTA Women’s Pro Circuit event (Stockton Challenger) and ATP Challenger Tour event (Stockton ATP Challenger), which included scheduling staff, coordinating emergency action plans, setting up and tearing down for over 50 professional tennis matches, writing press releases, match recaps, and scheduling interviews with players● Worked with USTA officials to coordinate all aspects of managing professional tennis events● Collaborated with the USTA and ATP in creating programs and media notes to be given out to all fans in attendance ● Created and maintained all website, social media pages, logos, and marketing materials using Adobe Illustrator and Photoshop● Ensured contact between tournament press aide, tournament director, ATP Media Relations, USTA National Communications, USTA Section Marketing and Communications and local media including sports editor(s) and producer(s)● Acted as the official photographer for both tournaments to provide photos to the USTA and ATP to be used for promotional materials and featured stories Show less

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  University of the Pacific Athletics

  Aug 2016 - Feb 2018

  Athletics Media Relations Assistant

  ● Served as primary media relations contact for women’s basketball, men’s and women’s tennis, men’s golf, field hockey, and baseball● Developed a social media plan for all of Pacific Athletics to be used by staff and coaches● Updated website (Presto), and ran social media accounts for assigned sports● Design all graphics and videos for various sports using Adobe Creative Suite (Photoshop, InDesign, Premiere Pro, Spark, Illustrator)● Wrote press releases and created programs and game notes for various sports● StatCrew inputter for women’s volleyball, men’s and women’s basketball, tennis, beach volleyball, men’s and women’s soccer, men’s and women’s tennis● Assisted with organizing and running the media responsibilities for the 2017 NCAA Women’s Basketball Tournament in the Stockton Regional ● Served as primary statistician for the first and second rounds of theNCAA Men’s Basketball Tournament first and second rounds and the 2017 NCAA Women’s Basketball Tournament in the Stockton Regional Show less

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  UCF Athletics Association Inc.

  Feb 2018 - Jul 2019

  Assistant Director of Athletic Communications

  ● Served as primary media relations contact for men’s soccer, men’s and women’s golf, and softball, while also being a secondary contact for men’s basketball● Ran and maintained the UCFKnights.com website, in addition to creating content for several UCF Knights sports accounts ● Grew the UCF softball Instagram account by 10k followers in less than one season, making it the third-most followed account in UCF Athletics behind football and men’s basketball● Ran point in learning and implementing a new statistics software for both men’s and women’s basketball (NCAA LiveStats powered by Genius Sports)● Wrote press releases and created programs and game notes for various sports● Served as primary statistician for the NCAA Women’s Final Four in Tampa, Florida. ● Oversaw 15-20 student interns, and helped them cultivate new skills in sports business by allowing them to run their own events via setup and postgame routines Show less

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  CENTERS, LLC

  Aug 2019 - now

  Assistant Director of Memberships, Communications, and Business Services at UMSL

  ● Manage multiple projects that leverage AI-driven solutions to automate workflows, streamline operations, and enhance overall efficiency, ensuring optimized processes across various departments● Leading a project to select a revenue software for 10 company sites, conducting in-depth evaluations, interviewing multiple vendors, and analyzing various solutions simultaneously to identify the best fit for our business needs● Interviews, hires, trains, oversees, and schedules over 40 staff over multiple departments● Integrate new software packages into the membership and general building● Develop and maintain a communication tool for all student staff in each department● Communicates with all members, students, and staff via email, social media and newsletters, building signage ● Oversees six departments including marketing, communications, special events, memberships, front desk, and business operations ● Assigned as the site lead and logistics coordinator for our new facility software overhaul involving scheduling, training, and organizing all staff to master ● Controls the logistics of the front desk operations including equipment, check-ins, locker rentals, staffing, and facility reservations● Supervises the full-time Marketing, Communications, and Special Events Coordinator ● Coordinates with facility managers to secure all organizational aspects including appropriate staffing, correct supplies and equipment, and scheduling● In command of all membership operations and sales for the facility, which brings in over $300,000 annually in membership sales● Oversees all fitness equipment inventory and maintenance that takes up 100,000 square feet● Coordinate with fitness equipment vendors on inventory, contracts, sales, maintenance, and returns on over 100 fitness equipment products ● Work with a budget of over $100,000 on replacing and fixing equipment, while building a repair and replacement plan for all items in the building Show less