Experience

• 

  Zenta

  Apr 2002 - Jun 2005

  Sales team lead
• 

  Hdfc bank ltd

  Jul 2005 - Oct 2007

  Manager – telesales
• 

  Kotak mahindra bank

  Nov 2007 - Jul 2008

  Senior manager – outbound contact centre
• 

  Sutherland

  Jul 2008 - Oct 2009

  Manager – domestic voice operations
• 

  Transamerica

  Nov 2009 - Mar 2024

  * Developed 'TomorrowMakers.com' as a Digital Publisher to democratize financial education in India* Built strong customer affinity for Insurance and other financial services while owning website as a product and optimising performance.* Researched industry trends and competitor activities for planning and execution of UI, UX, and customer journey.* Led content strategy, editorial calendar, website analytics, content publishing, syndication, and promotion across platforms* Supervised outsourced Tech services, Content and SEO services* Managed Stakeholder relationships across BFSI, Media Houses, and Fulfilment Agencies* Collaborated with colleagues across APAC region for best practices in Digital Publishing Show less * Onsite assignment at Aegon Life (a group company). Collaborated with the e-commerce team to set-up Aegon Life's online insurance products on platforms developed by two prominent insurance aggregators* Managed Business Requirement Document for 4 online Insurance products & 2 riders while working with cross-functional stakeholders* Shared project updates as per the communication plan while motivating the team for defect resolution & UAT sign-off from users* Reduced policy issuance turnaround time (TAT) through innovative lead allocation and streamlined automation of medical bookings and documentation Show less

  • Assistant Vice President - Product Development

    Apr 2017 - Mar 2024

  • Digital Product Manager

    Apr 2015 - Mar 2017

  • Project And Process Manager

    Sept 2013 - Mar 2015

  • Regional Manager- Sales & Retention

    Nov 2009 - Aug 2013
• 

  Hdfc life

  Aug 2024 - now

  Vice president - digital alliances