Experience

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  Isban, santander uk

  Feb 2011 - May 2012

  Consultant systems analyst

  Undertaken the ISBAN graduate scheme involving training on business analysis, presentation & communication, management and data centres.Support project managers to:Define the IT requirements for business needs.Apply analysis techniques to support system modelling techniques for documentation purposes.Undertake technical analysis through portals and mainframe environments to support testing.Support and manage RAID logs throughout the end to end lifecycle of projects.

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  Wm morrison supermarkets plc

  May 2012 - May 2016

  Business Analyst at MorrisonsRole SummarySupport Business Architects by providing them with required SME detail enabling the creation of High Level Design documents across multiple Morrisons Business units including Manufacturing, Logistics and Finance. Lead playbacks of the Solution Design and Scope Definition documents to varying levels of Project and Business Management, including third party suppliers for review and sign off.Undertake timely elicitation of stakeholder requirements via multiple elicitation techniques including (but not limited to) Interviews, workshops, Observation, Shadowing, Sampling, Data Mining (Via MS SQL) and Quantitative/Qualitative Analysis. Define and articulate business requirements to Business, IT and 3rd Party project teams for approval via multiple techniques include (but not limited to) Requirements Catalogues and Traceability Matrix’s, Non Functional Requirements Documents, Requirement Definition Documents, Use Cases, Wireframes, Storyboarding, Prototyping and Business Process Modelling using (UML or BPML) to represent AS IS and TO BE models. Support SIT and UAT testing cycles by creating positive and negative test scripts in accordance to the requirements provided. Timely delivery and maintenance of project documentation including (but not limited to) Business Cases, Solution Designs, Functional/Non Functional Requirements, Requirements Catalogues & Traceability Matrix.Undertake System and process mapping across various business units including Finance, EDI, Quality Assurance, Logistics/Supply Chain and Manufacturing within various MES, ERP and WMS Systems primarily involving Oracle E-Business Suite modules.Drive and support all areas of the SDLC Define/Design/Build/Test/Implement depending on the requirements of the project.Work to Waterfall and Agile SDLC's/Frameworks.Accredited Business Analysis CoursesITIL Foundation V3BCS BA FoundationBCS Modelling Business ProcessesBCS Requirements Engineering Show less Role SummaryGather and define small system requirements across all manufacturing applications at Morrisons.Develop the IT systems which run the manufacturing arm of the business by managing business as usual (BAU) projects using SDLC's depending on the project requirements such as Waterfall and Agile methodologies.Support the IT systems which run the manufacturing arm of the business by providing 2nd/3rd line support, working with 3rd parties to resolve incidents within agreed internal Service Level Agreement targets both within hours and on an on call basis.Skill setSupplier Management - Ensuring supplier relationships are developed, maintained and service level agreements are met including financial management of budgets.Testing - Run formal and recorded scripts against internally and externally released changes to identify defects minimizing negative impacts to the business.Change Management to formally log and record system changes.Application/System portfolioManufacturing Execution System (MES) & Enterprise Resource Planning (ERP)MS Dynamics NavisionMarel - Innova Hellenic - FOPS6 / FOPS8NicheTropos Time and Attendance ApplicationsCBS PT&ACrownTimewareLabel Design ApplicationsNice LabelLoftware LabellingFinancial/Accounting ApplicationsOpera Pegasus IISage Line 200DatabasesMS SQLProgressCoreMicrosoft ClusteringMicrosoft Active DirectorySQL Server 2008 R2Electronic Data InterchangeGXS Freeway Pro Show less

  • Business Analyst

    May 2013 - May 2016

  • Functional Analyst

    May 2012 - May 2013
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  1-stop connections

  Feb 2017 - Apr 2019

  Developed new product strategies to deliver business objectives on time and within budget. Presented these to the board of directors for funding, most notably for the following new product:Significantly contributed to the technology strategy, identifying opportunities to utilise new technologies to achieve business outcomes and the Product Vision.Recruited and led high performing teams, holding responsibility to execute on roadmaps and strategy taking ideas from inception to product launch. Managed two established products (ComTrac & Gateway) holding responsibility for their road maps, revenue streams and customer experience. Successfully Proposed and enacted the recruitment for multiple new roles to the company and created Profile Descriptions enabling the business to realise the benefits improved customer experience offers.Promoted the 1-Stop brand by attending multiple trade events representing 1-Stop's leading product platform developing new business with customers from across the globe. Show less Delivered Feasibility Studies and Business cases for the company based on data, market, competitor and customer analysis. Each business case was successful in Capex acquisition.Developed new relationships from the ground up, to to identify common problem areas and create new opportunities for revenue streams.Created and iterated prototypes in a variety of tools to validate new innovations for Business Cases.Evolved the prototypes into design specs by iteration with customers following UX and UI Design principles.Built, managed and prioritised user stories within product backlogs in line with customer expectations and business needs allowing the creation of product roadmaps. Show less

  • Product Manager

    Aug 2017 - Apr 2019

  • Business Analyst

    Feb 2017 - Aug 2017
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  Wooliesx

  Apr 2019 - Jan 2022

  Working across E-Commerce fulfilment, focused on the industry leading technology platforms to enable the best Retail CX across the market.Deep understanding of the state of Product and Technology WooliesX eCommerce Order Fulfilment to better understand the problem space and identify gaps in achieving the vision. Currently working on both Business and Technology aligned Product strategies to execute the platform vision.

  • Group Product Manager

    Sept 2020 - Jan 2022

  • Product Manager

    Apr 2019 - Sept 2020
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  Boozebud

  Dec 2021 - Apr 2022

  Head of product

  Working in a head of capacity to establish product across the business whilst executing against key OKR’s. Achieved significant margin increases above budget.Implemented prioritisation frameworks, resulting in significant cross business alignment to OKR's.Actively drove the 2022 OKR process aligning the business resulting in strong directional focus, and cost savings for the business.Aligned and drove the business on stalling initiatives, prioritising those most aligned to OKR's and stopping initiatives no longer aligned to business direction.Guided Product Managers into new roles, enabling ownership and curation of Product Strategies across the BoozeBud platform. Show less

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  Onestop.

  May 2022 - Feb 2023

  Product consultant

  Working in a consulting role to achieve business alignment and stabilisation to support change in leadership and business direction. Spearheaded business alignment and stabilisation efforts, leveraging consulting expertise to drive strategic outcomes.Developed and implemented new Commercial Strategy frameworks and modelsOrchestrated cross-departmental collaboration to prioritise and plan revenue-generating opportunitiesDrove significant business transformation results, including Product CX overhauls, NPS score gains and increased team satisfactionMentored and coached multiple team members, successfully enabling three senior promotions. Show less

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  Qantas

  Jun 2023 - now

  Technology product lead