Experience

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  Voiceville communications inc.

  Jan 2007 - Oct 2008

  Marketing executive / team lead

  Developed an effective marketing strategies to tailor fit specific client needs without jeopardizing the quality of service.Handled correspondence, mails and callers independently.Facilitated a team and effectively disseminate tasks to my staff.Coordinated effectively with various departments of the business.

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  Sam-sung multi english academy

  Jan 2007 - Jun 2008

  Esl instructor / executive

  Created an effective tool to teach English inside a classroom environment.Provided a quality English Skills to Foreign English Learners.Facilitated in Student’s Advancement on English as their Second Language.Follow up and review of their Skills and Training on the Language.Independently manage student inquiries, complaints, requirements and other assigned task. Coordinated effectively with various departments of the business.

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  Seashells incorporated

  Feb 2008 - Dec 2011

  Customer service junior manager / manager

  Provided constant customer feedback to our OM to help the business become aware of the needed expansion.In charge of 24/7 monitoring the health of the business, checking possible website threat, payment systems failure and the like.Provided hands on training to co-employees.Processing customer payments, refunds for their back orders.

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  Rob laughter

  Jan 2011 - Jan 2011

  Virtual assistant

  Work for him as a Virtual Assistant handling various task relating to web research and lead generation.

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  Convergys

  May 2012 - Jul 2013

  Customer service associate

  Sales and Customer Service for a Major Bank in the United States.Handled customer credit card account and financial transactionsAchieving both quality assurance and net promoter scores

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  Freelancer

  Jul 2013 - Dec 2013

  Freelance content writer

  I work with companies who are looking to put more contents in their website or their other online marketing platforms. As a freelance content writer, we provide them the benefits of enhancing and constantly updating information they present on their social media account and to their other available online platform.It is our goal to represent the voice of our client through the articles we write for them.

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  Teletech philippines

  Aug 2013 - Oct 2014

  Residential/foxtel billing consultant cum sme

  Handled general billing and account maintenance for both consumer and Foxtel customers Promoted to become a products subject matter expert in Foxtel billing

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  Telstra

  Oct 2014 - Feb 2021

  Managed 15-20 team members, responsible for team performance and employee developmental plan Created improvement and development plan for consultants to manage performance outcomes.

  • Customer Service & Support Centre Lead - Team Leader

    Aug 2014 - Feb 2021

  • Dedicated Moves Team One Up Manager Secondee

    Oct 2014 - Nov 2018
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  Open

  Jun 2021 - Sept 2021

  Operations manager

  Assisted a revenue team of dental insurance verifiers. Focused on initiatives to reduced dentist and clinic effort by lowering handling time of the insurance breakdown. Conducts FGDs to encourage feedback and insights to enhance dental practices experience. Writes and administers performance reviews.Addresses disciplinary and performance problems. Handle end to end transaction quality and process improvement.KPI action planning and tracking to analyse trends.Managed 5 Team Leaders handling 15-20 agents. Show less

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  Staykeepers

  Sept 2021 - Sept 2023

  Proactively undertake activities that ensure:delightful and enjoyable experience for our guests;profitable and positive experience for our landlords and managing agents; and,positive and fulfilling work environment and experience for our employees.Proactively promote a positive working environment that benefits our guests, our landlord and managing agent clients, our suppliers and our employees.An ambassador for the Project Management Office (PMO) within the Win Win Group companies and help the other teams within the group understand the role of the PMO by keeping stakeholders informed, taking feedback, continuously improving systems, processes and procedures and over communicating. Show less

  • Head of Operations

    May 2023 - Sept 2023

  • Operating Programme Manager

    Sept 2021 - Jun 2023