Experience

• 

  Hcltech

  Apr 2012 - Sept 2017

  CLIENT : DEUTSCHE BANKProvided Level 2 Application Support (24*7) for Derivatives Trading Platform via Globe(Global Order Book and Executions), Sungard’s Clearvision, Dbcell, Ransys and Reporting Applications for the client DEUTSCHE BANK. Handling the Critical Incidents/Outages, Application monitoring, Business request, Providing suggestions to improve the current process to Level 3 team, Recommend and raise problem tickets for the repeat issues to fix it permanently, minor enhancements/upgrades, DR activities and Expertise in handling the Client’s side management team. Show less

  • Software Engineer

    Mar 2016 - Sept 2017

  • Associate Software Engineer

    Apr 2012 - Feb 2016
• 

  Synapxe

  Oct 2020 - now

  Support engineer

  • Effectively Supporting Epic Application Module for the Patient workflow.• Provided End User Application Support in various stages of the Project including TDR, FDR, TWL and after Go-Live in production for smooth transition to identify and rectify the potential issues before they impact daily operations.• Hands on with LINUX environments for the application progress and manages the record in DB.• Provide on-call support and after-hours/weekend support as needed, covering application support and application change deployment.• Excelling in diagnosing and troubleshooting application related issues, hardware and peripheral issues reported.• Configuration and troubleshooting infrastructure, Software, and systems connectivity.• Responsible for troubleshooting and consulting with support team for technical problems issues for the fix with SLA.• Provided support for deployment of new software, Version upgrades, and new hardware compatibility checks. • Maintaining an up-to-date hardware and software inventory and documentation of Standards Operations Procedures (SOP).• Develop and manage effective professional working relationships with contractor personnel, co-workers, and clients.• Created the project status report for management.• Provide 24x7 support for any potential escalations and incident recovery on a rotation basis Show less