Experience

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  Oasis hospitality software

  Oct 2012 - Jun 2016

  • Provided technical support to customers via phone, email, and in-person. • Addressed customer inquiries and concerns in a timely and professional manner. • Troubleshot software and hardware systems to identify and resolve technical issues. • Conducted regular follow-up calls to ensure customer satisfaction. • Developed and maintained strong relationships with customers. • Conducted comprehensive system training sessions for new customers, existing customers, and internal staff. • Developed and implemented training programs for various software systems. • Managed the Learning Management System (LMS) and maintained accurate training records. • Conducted regular follow-up training sessions to ensure customer satisfaction

  • Customer Service Representative

    Oct 2012 - Jun 2016

  • Software Trainer

    Oct 2012 - Jun 2016
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  Unicorn kitchen bathroom limited

  Jan 2018 - Jan 2019

  Sales specialist

  • Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.• Offered insight into features for appliances such as rangehoods and ovens to help customers make educated buying decisions.• Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.• Assisted customers by answering questions and fulfilling requests.• Issued receipts and processed refunds, credits, or exchanges. Show less

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  Megatel

  Jan 2020 - Feb 2021

  Sales specialist

  • Established fair pricing structures and finalized contracts to complete purchase agreements with business and individual customers.• Advised and sold power, gas and broadband services in single and multiple transactions, averaging $10,000 to $20,000 in gross profit per month.• Prospected 20+ potential customers per week through online promotion, social media platforms and cold calling, and maintained solid 25% conversion rate.• Interacted with approximately 15 customers daily to provide personalized product guidance, resolve issues and open new accounts.• Partnered with marketing teams to provide insight about development of product pitches, created and implemented sales strategies to boost sales projections. Show less

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  Russells curtains & blinds

  Oct 2021 - Aug 2022

  Style consultant

  * Visited clients' houses across Auckland area, demonstrated and analyzed suitable types, colors, materials and designs of curtains/blinds to suit house renovation and clients' lifestyle.* Managed and organized average 50 client accounts monthly* Promoted ongoing sales, promotions and new products, averaged over$50,000 sales monthly.* Performed various sales transactions, checked on invoices, preparedspecial orders and delivered correct merchandise.

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  Partridge jewellers

  Mar 2023 - now

  Administrative assistant-logistics