Experience

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  Fujitsu

  May 1998 - Jan 2001

  Project manager

  - Led a team of 7 providing managed infrastructure services (desktop, network, platform) for a government tax agency in Philippines

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  Wecare technology services corp. (a fujitsu phils. inc. subsidiary)

  Jan 2001 - May 2007

  Service delivery manager, project manager

  - Part of pioneer Project Management Office (PMO) team to standardize project management processes as a service to enterprise IT infrastructure customers- Led a team of >10 subject matter experts for 5 concurrent infrastructure projects

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  Emerio

  May 2007 - May 2016

  - Experienced on support services lifecycle from presales, project management, PMO and service delivery- As an infrastructure manager, achieved 100% customer retention of managed infrastructure support clients supporting small, medium and enterprise architecture/customers with annual maintenance support services cost of ~SGD 1M- Successfully managed infrastructure, IT systems and IT services projects such as Data Center operations, Information Security (DLP, Antivirus, IDS/IPS, Firewall, Patch Management, Penetration testing), Network Infrastructure (Branch setup, VoIP, LAN/WAN), AWS Cloud deployment Show less

  • Pre-Sales Manager, Service Delivery Manager, Project Manager

    Sept 2009 - May 2016

  • Service Delivery Manager

    May 2007 - Sept 2009
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  Prudential services asia

  May 2016 - Mar 2020

  Service delivery manager

  - Performed regional IT infrastructure service delivery and project management at Prudential Services Asia (PSA) APAC business units- Hand-on support to assigned business units as per Regional technology standards and ensure that technology service needs are addressed and comply to signed SLA - Proposed new ideas, innovation, systems design/architecture, solutions that are cost effective, improve operations efficiencies- Successfully managed and execute projects rose from service improvement plans and regional initiatives. Track project tasks, milestones and cost until project closure. Raise change management if there is a change in scope and timeline- Provided support to business units to leverage with regional infrastructure pricing- Shared good practices at regional infrastructure and security with business units. Assisted in responding to regional infrastructure compliance- Lead weekly/monthly governance meeting with business stakeholders to identify performance as per SLA, identify risks, issues and service improvement plans. - Participated on business continuity and disaster recovery exercises and ensure that RPO and RTO are achieved-Single point of contact for all issues raised by business units IT Departments Heads and regional support teams. Collaborate with other IT Managers, SMEs coming from internal teams, 3rd party (internal and external), software development teams and drive resolution during service outage at Production/UAT environment. - Coordinate with IT Security, infrastructure support and business support teams to respond as a form of compliance to internal, third party and vendor audits and security guidelines and regulations- Assist information risk manager to conduct audit checks on IT infrastructure as per information security policies, standards and procedures and follow up remediation Show less

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  Argyll scott consulting pte ltd

  Nov 2020 - May 2021

  Project manager

  Project Manager, assigned at ST Engineering Electronics to manage maintenance management system (MMS)

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  Softwareone singapore

  May 2021 - now

  Associate consultant

  Deployed at Prudential Services Singapore Pte Ltd under Global Technology operations. Manage transformation projects and BAU support for Asia and Africa