
Timeline
About me
Intermediate Product Support Specialist
Education

Columbus state community college
2015 - 2018Cyber security
Experience

Formativ health
Aug 2014 - Apr 2019EDI Enrollment Specialist
Feb 2018 - Apr 2019Payment Specialist
Aug 2014 - Feb 2018

Mtbc
Apr 2019 - Apr 2019Edi enrollment specialist
R1 rcm
May 2019 - Nov 2020Enrollment specialist
Sarnova
Nov 2020 - Jan 2021Enrollment specialist
Aderant
Jan 2021 - nowAderant, headquartered in Atlanta, Georgia, is a global industry leader in providing comprehensive legal business management software for law firms and other professional services organizations. Aderant is a market leader in technology solutions for practice and financial management, ebilling, knowledge management, business intelligence, matter planning, calendaring and docketing. Aderant is an established and trusted partner with its versatile and innovative technology solutions, superior customer service and reliable implementation process. Aderant operates as a unit of Roper Technologies, a constituent of the S&P 500®, Fortune 1000® and the Russell 1000® indices. Show less
Intermediate Product Support Specialist
Apr 2023 - nowProduct Support Specialist
Jan 2021 - Apr 2023
Licenses & Certifications
- View certificate

Phone-based customer service
LinkedinJan 2021 - View certificate

It service desk: customer service fundamentals
LinkedinJan 2021 - View certificate

Cloud services using aws
Franklin universityOct 2019 - View certificate

Sql essential training
LinkedinMar 2021 - View certificate

Salesforce lightning essentials: first look
LinkedinJan 2021 - View certificate

Writing customer service emails
LinkedinJan 2021 - View certificate

The cybersecurity threat landscape
LinkedinApr 2024 - View certificate

Transitioning to product management
LinkedinFeb 2024 - View certificate

Critical thinking
LinkedinFeb 2022 - View certificate

Cybersecurity awareness: cybersecurity terminology
LinkedinApr 2024 - View certificate

Interpersonal communication
LinkedinJan 2021 - View certificate

Build and deploy your first web app with modern tooling
LinkedinOct 2021 - View certificate

Business etiquette: phone, email, and text
LinkedinJan 2021 - View certificate

Customer service: managing customer expectations
LinkedinJan 2021
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