Sean McCormick

Sean mccormick

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location of Sean McCormickFredericton, New Brunswick, Canada
Followers of Sean McCormick125 followers
  • Timeline

  • About me

    Service Delivery Specialist at Kyndryl

  • Education

    • Eastern college

      2010 - 2011
      Information systems administrator information technology
    • Fredericton high school

      2004 - 2008
  • Experience

    • Computers for schools

      Feb 2011 - Feb 2012
      Computer technician

      - Refurbished donated desktop and laptop computers for use in schools. - Assisted in scanning and maintaining warehouse inventory

    • Xplore inc.

      Feb 2012 - May 2013
      Subject matter expert

      - Received inbound calls from customers for technical support and account related issues - Provided remote troubleshooting for wireless and satellite Internet equipment - Documented troubleshooting steps and recorded notes in Customer Relationship Management Systems

    • Innovatia

      May 2013 - Jan 2022
      Technical support specialist

      - Provide remote support and troubleshooting for Avaya voice messaging products - Create and modify knowledge base articles containing solutions to newly found issues. - Document all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems

    • Cybernb | cipnet

      Jan 2022 - Feb 2022
      Technical support specialist

      - Respond to client inquiries and assist with troubleshooting and resolving issues- Managed administration of an online customer portal- Collaborate with other team members and vendors to drive adoption and renewal of CyberSecure Canada certifications

    • Kyndryl

      Mar 2022 - now
      Infrastructure specialist

      - Monitor overnight data processing jobs to ensure completion and all SLA’s are met - Monitor for alerts & investigate / troubleshoot any issues found - Perform maintenance of production & lab servers - Handle user moves/adds/changes - Monitor ticket queue for incidents / work orders and take any necessary actions

  • Licenses & Certifications