Syeda Ambreen Zehra Taqvi

Experience

• 

  Pakistan Mobile Communications Ltd

  Jun 2005 - Mar 2006

  HR Executive

  Participated in conducting exclusive HR projects initiated by Orascom Telecom Holding (OTH), as part of the HR Project Management team and project implementation was companywide. Brought forward ideas for innovations and employee wellbeing.

• 

  National Accountability Bureau

  Mar 2006 - Jun 2008

  Assistant Director Career Planning

  Initiated the Performance Appraisals process and maintained the Performance Evaluation Reports (PER) and dossiers.Maintained and processed training nominations and training needs assessment (TNA) for all NAB officers. Coordination with Training Branch regarding Training & Career Planning and Employee Counseling. Preparation of Seniority Rolls and arrangements of departmental promotion committee (DPR).

• 

  Mobilink

  Jun 2008 - Jun 2015

  As the Lead HR Business partner Technology function, provided all HR services, with a philosophy of putting customers’ needs first. Partnered with senior management for headcount management, talent acquisition, training and development and retention. Along with the center of expertise, utilized the employee engagement survey results to formulate an action plan with initiatives and measures that address the focus areas. Identified learning gaps and developmental needs and act as a channel to communicate learning needs to appropriate units. Measured the effectiveness of the learning programs provided to the Technology departments.Managed complex employee relations and grievances in an effective manner. Conducted effective, thorough, and objective investigations as required. Advised management on policies and procedures and provided effective solutions to cater to business requirements. Managed reward and recognition framework with resultant motivation. Show less Being an HR Business partner, provided all HR services, with a philosophy of putting customers’ needs first. Partnered with senior management for headcount management, talent acquisition, training and development and retention. Along with the center of expertise, utilized the employee engagement survey results to formulate an action plan with initiatives and measures that address the focus areas. Identified learning gaps and developmental needs and act as a channel to communicate learning needs to appropriate units. Measured the effectiveness of the learning programs provided to the Technology departments.Managed complex employee relations and grievances in an effective manner. Conducted effective, thorough, and objective investigations as required. Advised management on policies and procedures and provided effective solutions to cater to business requirements. Managed reward and recognition framework with resultant motivation. Show less ­Managed Performance Management system for all employees of Mobilink along with promotion recommendations and annual salary review exercise. Revamped performance management policy and managed system updates.Designed and restructured, Rewards and Recognition Framework, Pride and Glory employee recognition campaign, Employee Lifecycle; branding of every aspect of the employment journey of a Mobilinker.Participated in the outsourced employees’ salary review and pay scale restructuring, reviewing the grades and salary slabs to propose revisions and maintain equity. Participated in the Total Remuneration Survey on behalf of Mobilink. Show less

  • Lead HR Business Partner - Technology

    Nov 2014 - Jun 2015

  • HR-Business Partner Technology

    Feb 2014 - Nov 2014

  • Assistant Manager Recruitment, Performance and Rewards Management

    Mar 2012 - Feb 2014

  • Assistant Manager Organizational Development

    Jun 2008 - Mar 2012
• 

  HBL Microfinance Bank LTD

  Jun 2015 - Sept 2015

  Manager OD and Recruitment

  Recruitment and selection for all categories of employment, through external or internal sources. Employee movement/promotions based on established guidelines and budgets. Developed a project on building a positive work environment that promotes corporate values and high-performance culture. Defined an engagement calendar to enhance employee morale. Collaborated with the senior management to develop organizational policies that will deliver ethical and legally compliant outcomes. Supervised the disciplinary action process and responded to ethical issues in close coordination with legal panel of the Bank. Show less

• 

  PTCL.Official

  Sept 2015 - Feb 2018

  Senior Manager Talent Acquisition and Outsourced Services

  Designed and implemented an effective talent attraction and acquisition strategy at PTCL, with onboarding of 700 candidates approx. in 2017. Introduced the Management Trainee Programme at PTCL “Summit MT Programme”. Developed an Employer Branding strategy focused on active relationship management with external recruiting sources including launch of social media profile ‘PTCL Careers’. Implemented the recruiting module of “Success Factors”, alongside designed and developed an Internal Recruitment strategy. Designed and placed a comprehensive onboarding program for new joiners. Introduced recruitment KPIs to analyze effectiveness of the recruitment process. Ensured that the department developed and followed a budget through implementation of cost-efficient controls. Ensured that all recruitment practices and initiatives were compliant with legal and ethical standards. Developed and launched a career progression model for outsourced services. Developed a vendor rationalization mechanism and started vendor evaluation on defined KPIs. Developed governance manuals for the department’s projects and processes. Show less

• 

  Pakistan Microfinance Investment Company

  Mar 2018 - Jan 2023

  Head of Human Resources

  Directed HR strategy to support PMIC in achieving its strategic goals and business plans. HR strategy supported talent management, succession planning, culture development, inclusion, change management, organizational development, compensation, and performance management.Exclusive projects on culture building, employee lifecycle management, succession planning, employer branding, management trainee program, effective learning and development with focused employee development in functional and leadership skills.Participated as the secretary of HR Committee of the Board; to provide oversight and direction for the organization’s HR & remuneration policies and practices. Member of various management committees, contributing to the business strategy and objectives alignment.Ensured PMIC Comp & Ben stayed market competitive with participation in bench marking exercises and constantly reviewing the Human Resource policies for updates with best practices. Implemented an HR regulatory framework that enhanced internal controls with accurate data management. HR Analytics and comprehensive utilization of HRIS for enhanced operational excellence, employee relationship management and employee lifecycle.Stakeholders’ management that included understanding requirements and providing services while working closely as a business partner. Leading and managing administration function of PMIC. Show less

• 

  Telenor

  Feb 2023 - Jan 2025

  Lead HR Business Partner Commercial and Business

  Working with the divisional stakeholders to develop the Human Resource strategy for the commercial function. Deploying key HR products and services aligned to local and functional requirements and provide consulting and change management services to build value and competitive advantage through people and organization.Enable business leaders in driving talent development agenda, including giving enhancedattention to develop talent/leadership pipeline through personalized development plans. Show less

• 

  Engro Enfrashare

  Jan 2025 - now

  Head of Human Resources