Harsh Panchal

Experience

• 

  Wipro

  Aug 2022 - Feb 2023

  Systems Engineer

  Troubleshooted routers, switches, cameras, APs, firewalls, and server racks; pulled Ethernet & fiber cablesand speaker wire through walls and ceilings. Managed IT assets tracking, passwordrecovery, and inventoryfor employee devices (laptops, desktops, printers, scanners, etc.), toners, and ink.◦ Provided first-tier technical support for a variety of IT devices, with customer inquiries via email,phone, and chat, maintaining professionalism and clarity in all communications to escalate complex issuesand provide resolution in a timely manner.◦ Worked closely with cross-functional teams and utilized ticketing systems to log and track customer supportrequests, ensuring accurate documentation and timely follow-ups on escalations.◦ Troubleshoot network issues (WAN/LAN) and documented solutions, ensuring follow-up for resolution andsystem optimization.◦ Generated reports on network performance, utilization, and incidents.◦ Contributed to improving internal processes to enhance team efficiency and customer satisfaction. Show less

• 

  Walmart Canada

  Aug 2024 - now

  Consumables associate

  Delivered top-tier customer service, assisting with product inquiries and resolving issues to ensure customer satisfaction.Troubleshot and resolved product-related concerns, applying problem-solving skills similar to technical support roles.Provided detailed product information and usage support, leveraging technical knowledge of consumables and electronics.Managed inventory and processed transactions, demonstrating strong organizational skills and familiarity with system updates.