Muhammad Imran

Experience

• 

  Mars BPO

  Jan 2017 - Jan 2019

  Assistant Manager - Insurance Services

  I led the insurance policy processing and claims management operations. My role involved optimizing internal processes to enhance productivity and reduce turnaround times. I worked closely with teams to ensure accuracy and compliance in all insurance-related tasks.

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  Ibex

  Jan 2019 - Jan 2021

  Team Lead - Back Office Operations

  I supervised a team of over 10 professionals, ensuring efficient delivery of support services. I focused on enhancing process workflows and implementing strategies to boost client satisfaction. My role emphasized leadership, quality management, and achieving operational targets.

• 

  OVEX Technologies (Pvt.) Ltd.

  Jan 2021 - Jan 2023

  Senior Operations Executive

  I handled operational workflows to ensure timely and accurate service delivery. I collaborated with cross-functional teams to meet client expectations and streamline processes. My role involved analyzing operations for efficiency improvements and maintaining quality standards.

• 

  Swift Backoffice Solutions

  May 2024 - now

  Founder

  Established a dedicated insurance back-office service to support agencies. And built a client-centric team to deliver accurate and reliable solutions.