James Johnson

Experience

• 

  Portmeirion Group Limited

  Jul 2011 - Sept 2011

  IT Intern

  This was an 8 week Internship that I completed in conjunction with my Careers Academy through college. I was placed within the ICT Administration, security and networking department. My responsibilities included the following;- Management of Microsoft Access Databases.- Interacting with external customers and providing phone support.- Stock Control

• 

  Trak Global Group

  Jul 2014 - Sept 2019

  - Management and development of implementing second UAT environment.- Creation, automation and management of bordereau reports for multiple underwriters and products.- Automated processes using SSRS.- Project Management- Creating and loading Rate Files.- Management of Events and Triggers in insurance software.- Configuration of insurance software.- Sprint management for bugs and development.- User Acceptance Testing.- Release control.- Document production.- Aggregator Testing.- Development of Insurance Software in C# and SQL.- Rebranding of Insurance provider, including customer facing documents, emails and SMS’.- Automation of IT, administration, operations and Insurance processes.- Management of defects with software for two insurance brokers, including resolving and implementing fixes through UAT cycles. Show less - IT Service Desk for internal and external customers, including; Carrot Insurance, MoreTh>n Insurance, AVIS, EuropCar, Collingwood Insurance, VW TPS, Motability.- Implementation of Office365 business wide.- Management and Administration of Office365/Exchange Services.- Management and Maintenance of Mitel IP Phone Systems.- Monitoring and Maintenance of Microsoft Windows Server 2008 and IIS environments.- Monitoring and Maintenance of Insurance Price Comparison Site aggregator services.- Implementation and Management of Skype for Business.- Procuring software and hardware to fulfill business requirements.- Use of SQL Server 2008, T-SQL and building SQL business reports.- Writing scripts and stored procedures in SQL for business use.- Support of multiple Insurance Broker call centre operation environments.- Active Directory domain administration.- Internal desktop support for multiple businesses.- Support and Maintenance of numerous in-house software.- Research of possible new products/projects/software for business requirements.- Management and Administration of ServiceDesk+ and Spiceworks software.- Constructing Documentation and User Guides for internal and external requirements. Show less

  • SQL Developer

    Jun 2018 - Sept 2019

  • Project Development Analyst

    Nov 2016 - Jun 2018

  • IT Support Analyst (2nd Line)

    Jul 2014 - Nov 2016
• 

  Water Plus Business

  Sept 2019 - May 2020

  Business Intelligence Developer
• 

  Bet365

  May 2020 - Jul 2022

  Build & Release Coordinator
• 

  Cyprotex

  Aug 2022 - now

  Service Desk Manager