Katherine Hansen

Experience

• 

  Kaiser Permanente

  Dec 1996 - Dec 1997

  Project Manager | Performance Improvement | Data Analytics | Report Writing | Team Leader
• 

  Health Net

  Jan 1998 - Feb 2000

  Operations Manager | NCQA HEDIS | Project Management | Quality Assurance | Performance Improvement
• 

  City of Hope

  Feb 2000 - May 2004

  Administrative Director | Clinical Research Operations | Facilities Management | Procurement
• 

  University of California, Los Angeles

  May 2004 - Dec 2010

  Chief Administrative Officer | Practice Operations | Technology Solutions | P&L Oversight

  Oversight for the re-structure and centralization of the largest academic neurology department nationwide, to include multi-site ambulatory practices, research laboratories, and teaching programs.★ Technology solutions ⇛ Implemented an on-line system for administrators and physicians to access performance reports, productivity statements, compensation reports, and on-call service assignments.

• 

  University of California, Irvine

  Dec 2010 - Jan 2013

  Chief Administrative Officer | Practice Operations | Fiscal Sustainability | Business Proformas

  Responsible for stabilizing and strengthening the operations and finances of a large academic clinical department across all missions: clinical, teaching, research, and administration.★ Physician Relations ⇛ Partnered with physician leaders to establish performance measures and a compensation plan based on industry benchmarks that increased productivity and achieved 100% physician buy-in.

• 

  City of Hope

  Jan 2013 - Oct 2018

  Promoted to plan and execute on patient-centric strategic initiatives across the outpatient and hospital setting, lead EMR implementation, and develop a centralized patient access model.★ Develop high-performing teams ⇛ Boosted overall employee satisfaction from 3.72 to 4.18 through leadership standard work and staff recognition programs, and enforcing “above-the-line” behavior. Recognized for cultivating strong leadership team; asked to present companywide on how to create a top-level leadership team. Show less

  • Vice President | Patient Access | Physician Relations | High Performing Teams | Strategic Execution

    Jan 2017 - Oct 2018

  • Administrator | Ambulatory and Hospital Operations | Patient Experience | Capital Projects

    Jan 2013 - Jan 2017
• 

  University of California, Riverside

  Oct 2018 - Jul 2021

  Chief Operating Officer | Strategic Planning | Growth | Marketing | Contracts | Community Relations

  Recruited to lead, strengthen, and grow the newest community-based health system: plan and execute on major strategic growth initiative; establish an effective operational foundation to improve the patient experience and support growth; improve brand awareness; and raise capital funds to establish new sites across the region.★ Strategic planning and execution ⇛ Increased visit volume by 524% over three fiscal years across all practices. In close collaboration with physician leaders, executed new marketing strategy, expanded service lines, and opened new practice site. Show less

• 

  Optum

  Jul 2021 - now

  Regional Vice President, Group Operations and IPA | Strategic Growth | Mergers and Acquisitions

  Oversight for large regional medical group and IPA operations, responsible for P&L more than $500,000.

• 

  Chief Executive Women (CEW)

  Apr 2022 - now

  Member

  I’ve just joined Chief, a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for the most powerful women executives to strengthen their leadership, magnify their influence, and pave the way to bring others with them.