Darshan Rabadiya

Experience

• 

  Trigent Software Inc

  Feb 2021 - Aug 2022

  • Developed user flows and high-fidelity prototypes using Figma and Sketch, simplifying complex workflows and improving task completion time by 30%.• Executed user research through surveys, interviews, and contextual inquiries, synthesizing data to inform design decisions and align solutions with user needs.• Architected responsive design solutions to ensure that the workflow automation system was fully accessible and functional across desktop, tablet, and mobile devices.• Partnered with developers and product managers to integrate design components seamlessly with the backend, utilizing Agile methodology to iterate and refine solutions throughout the project lifecycle.• Refined the information architecture to create intuitive navigation and improve user onboarding, resulting in a 25% reduction in training time for new users.• Led usability testing sessions to evaluate design effectiveness, collecting feedback and applying iterative changes that increased overall user satisfaction by 35%.• Created and maintained design systems that ensured visual consistency and scalability across the enterprise's diverse suite of applications.• Utilized wireframing and prototyping tools like InVision and Adobe XD to visualize design concepts and streamline the approval process with stakeholders.• Monitored key user metrics post-implementation, using data analytics tools to track performance and identify areas for continuous improvement in the workflow system. Show less • Generated wireframes and interactive prototypes using Figma enhancing the site’s responsiveness and improving mobile user engagement by 20%.• Analyzed user behavior through competitive analysis and research, applying insights to optimize the site’s navigation and product browsing flow.• Collaborated with developers to ensure smooth integration of responsive design using HTML and CSS, resolving layout and performance issues across devices.• Facilitated usability testing sessions, gathering user feedback to iterate on the design, resulting in a 25% increase in mobile usability and customer retention. Show less

  • UX Designer

    Jun 2021 - Aug 2022

  • Web Designer (Intern)

    Feb 2021 - May 2021
• 

  Dell Technologies

  Jan 2024 - now

  • Designed and prototyped an intuitive chatbot interface using Figma, enhancing user experience and reducing support ticket resolution time by 40%.• Conducted user research through interviews and behavioral analysis to inform design decisions, improving chatbot usability and aligning features with customer needs.• Collaborated with AI developers to optimize Natural Language Processing (NLP) for seamless and conversational interaction, ensuring a consistent user experience across various scenarios.• Led A/B testing and usability testing sessions to refine chatbot interactions, improving user satisfaction and minimizing conversation errors by 20%.• Developed responsive design solutions that ensured cross-device accessibility, enhancing the chatbot’s usability on both desktop and mobile platforms. Show less • Crafted user flows and interactive prototypes using Adobe XD, optimizing navigation and enhancing the app's usability for new employees.• Executed user research through surveys, interviews, and persona development, applying journey mapping to align the design with user needs and expectations. • Collaborated with cross-functional teams (HR and IT) while leveraging wireframing and information architecture techniques to ensure seamless system integration.• Facilitated usability testing with usability testing tools, incorporating user feedback and iterating on designs, leading to a 25% improvement in onboarding efficiency. Show less

  • UX Designer

    Jun 2024 - now

  • UX Designer (Intern)

    Jan 2024 - May 2024