Maria Patton

Experience

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  Model Diner Restaurant/ Blimpies/ Top Grill

  Jun 1998 - Aug 2008

  Manager of 3 Family Owned Restaurants

  Managed the restaurants’ human resource infrastructure, including recruiting, hiring, developing and promoting, communicating job expectations, planning, monitoring, and reviewing job contributions, securing revenues, enforcing policies and proceduresMet restaurant's financial objectives, including maintaining and preparing annual budgets, scheduling expenditures, & analyzing variances. Trained chefs, severs and prep cooks, assisted in BOH and FOH expo to ensure speed of service and quality assurance, estimated food costs and profits, maintained P&L, labor and profit margins, adjusts menus, reviewed portion control and quantities of preparation to minimizing waste, etc..Maintained safe, secure, and healthy environment and enforcing sanitation standards and procedures, complying with legal regulations, monitoring food presentation and service, ensuring integrity of company recipes are met. Show less

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  Starbucks

  Jul 2009 - Mar 2013

  General Manager

  Contributed toward store profitability by seeking opportunities to increase salesManaged P&L, inventory, costs of goods and labor, maintain daily, weekly and period financial reportsEnsured all cash handling are up to standards and codesTrained and developed employees to demonstrate all customer service and operating standardsSet expectations and encourage full participation of employees in creating store goals and developing plansDetermined daily and weekly staffing requirements, recruit, conduct interviews, make hiring, promotion, and termination decisionsResolved employee and customer complaints and concerns, provide ongoing performance feedback, conduct formal performance and salaryMaintained high quality store operations and cleanliness standards by New York State Department of HealthEnsured all company policies, standards and procedures are communicated to employees and maintained and followed in a consistent mannerFollowed guidelines outlined in the Policy and Procedures Manual to create and maintain the safest environment for our employees and customers Organized work throughout the store in a manner that facilitates efficient customer service and profitable operation Ensured store appearance and equipment area are maintained in a consistent manner. Maintained consistent speed of service to the customer by ensuring all store staffing requirements. Show less

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  Energy Kitchen

  Mar 2012 - Apr 2013

  General Manager

  Overall operations and financial management including organizing stock, maintaining inventory cost, P&Ls, etc.Recruit, train, and develop staffEnsure standards of hygiene are maintained and that the restaurant complies with health and safety regulationsEnsure high standards of customer service are maintained to protect the integrity of the brandPrepare daily/weekly reports, inventory counts and other performance analysis documentation.

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  Pret A Manger

  Apr 2013 - Jul 2015

  General Manager

  Responsible for total operational standards ensuring a safe and secure, friendly environment for our guest and team members by establishing, following-up, and enforcing sanitation standards and procedures complying with health code standards. Cost Accounting, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability, Quality Focus.Responsible for managing the daily operations of ourfood selection, productivity, forecasting, Rota planning, development and performance management of employees. In addition, conducting inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience with speed of service, aces in places and shop cleanliness. Adhere to company standards and service levels to increase sales andminimize costs, including food, beverage, supply, utility and labor costs.Responsible for ensuring that all financial invoices and payroll are reviewed and finalized.Ensure general cleanliness, and maintenanceof kitchen and dining are in compliance with operational standards,company policies.Responsible for ensuring consistent high quality of food preparation.Maintain professional shop image, properuniforms, smile, company etiquette. Ensure positive guest service in all areas. Estimate food and beverage costs. Work with Corporate office staff for efficientprovisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.Estimate food needs, place orders with distributors, and schedule the delivery offresh food and supplies. Show less

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  Applebee's Neighborhood Grill + Bar

  Jul 2015 - Nov 2017

  General Manager

  Manage a Multi-million dollar unit, generating between $90k-$120k weekly, 80+ employees, train hourly staff and MITs, hire and recruit, assign and delegate task, complete schedules, floor plans, coaching, counseling, communicating job expectations, monitor, reinforce policies and procedures, initiate corrective actions when appropriate.Provide a safe, secure, healthy facility and environment by establishing or reinforcing sanitation standards and procedures, complying with health and legal regulations.Prepare financial, marketing, sales projections, analyses, and estimates, clerical work, financial and opening/closing administrative task.Meet restaurant financial objectives, prepare strategic daily, weekly forecasts and budgets, analyzing variances, establishing and monitoring financial controls, P&L. Maintain operations by upholding policies and standard operating procedures, implementing productivity, control purchases, inventory count. Evaluating, sampling food, beverage, and providing outstanding customer service, develop and implement strategies to increase average meal checks. Accomplish company goals by accepting ownership, exploring opportunities to add value to the business, and help to enrich the lives of team members. Show less

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  Le Pain Quotidien

  Dec 2018 - Dec 2019

  General Manager

  Oversee all of the restaurant's operation needs, which includes hiring and training staff, purchasing food, supplies, equipment, and correspondence with suppliers and vendors. Conducting weekly inventory, analyse food cost and how to minimize waste. Oversee maintenance and upkeep of the dining areas, kitchen, and exterior grounds of the restaurant, build schedules of staff and management team. Create POA for budgeting, accounting, payroll, and other financial matters, promoting and marketting efforts with locals restaurant, business and offices. Estimate food and supply needs, oversee the placement of orders.Hire, train, and supervise managers and staff.Manage the budget, administer payroll, and make sure operations remain within budget.Establish and enforce standards and regulations for personnel, administration, entertainment, and food.Focused on driving sales, maintaining efficiency and hospitality in the with a high performing and happy team, and developing them to their full potential.Ensure consistency, quality of food & maintain a beautiful, welcoming store environment. With an awareness of the store's financial performance, maintaining leadership presence in both the back and font of house. Effectively maximize and meet sales targets & average customer spend, reduce waste and achieve operational excellence in all store activities. Leading by example and oversees the training, coaching and development of key team members to deliver the Steps of Service daily.Consistently represents the image and leadership style that is reflective of Le Pain Quotidien’s core values.Upholding the morale and enriched the lives of my team members and management staff.Utilizing financial reporting, analysis, and critical thinking to manage labor, inventory, and all other business aspect to achieve optimal results.Confidently handle all guests related concerns or feedback, my goal is to ensure guest leaves happier than when they came in. Show less

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  American Income Life Insurance Company

  Jan 2020 - May 2022

  Insurance Specialist

  American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations. The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport. American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15) A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A+ (Superior) for Financial Strength (as of 7/17). American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people. If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com. Show less

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  Family First Life

  May 2022 - now

  Insurance Broker