Chayma Halek

Experience

• 

  Freelance

  Jul 2009 - Sept 2011

  National professionnal tour guide

  -Offer specialist knowledge on subjects like history, arts and sciences, designs and architecture-During the tour, communicate with the group in a cheerful and engaging manner-Lead the tour group to points of interest and at the same time provide useful and interesting informations-Always make sure of the safety and convenience of the tour group-Make sure all the members of the group follow the schedules set

• 

  Club Med

  Mar 2010 - Jun 2011

  -Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.-Directs visitors by maintaining employee and department directories; giving instructions.-Maintains security by following procedures; monitoring logbook; issuing visitor badges.-Maintains telecommunication system by following manufacturer's instructions for house phone and console operation -Present and encourage guests to buy excursions provided at the discovery centre. -Accompany guests during visits -As a GO being the ambassador of the Club Med spirit and upholds the company's values. - Staying close to customers and produce moments of happiness, kindness, conviviality, friendliness and humour.

  • Receptionist

    Nov 2010 - Jun 2011

  • Assistant at discovery centre

    Mar 2010 - Nov 2010
• 

  AccorHotels

  Oct 2011 - Jan 2018

  - Responsible for preparation of occupancy forecast.- Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.- Responsible for training staff.- Responsible for implementation of policies and procedures.- Responsible for recording Company/Travel Agent Rates both in system and correspondence file.- Identify Top Producing Accounts ensure proper recognition by Reservation staff.-Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.- Responsible for various Production reports and supply to each department concerned.- Monitoring Telephone Manner and general performance of reservations staff daily.- Ensure special handling of repeats guest and very VIP guest.- Observes and ensures that proper telephone manners are maintained at all times- Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager- Follows up tentative bookings and update reservation status- Reviews no-show and cancelled reservations and processes charges according to hotel’s policy- Review room blocking for Long Stay. Suites and special group request.- Supervising of Group Reservations.- Maintain cordial relations with commercial clients.- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.- Responsible for work schedule Show less -Processes reservations by mail, telephone, fax or central reservation systems-Administer all reservations, cancellations and no-shows, in line with company policy-Keep up to date with current promotions and hotel pricing-Maximizing bedroom sales opportunities-Create rate codes-Ensure Group bookings-Maintain a daily and monthly reporting (forecast / RN pick up/ RGI-MPI & ARI index…)Analytic vision to hotel’s forecast-Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.-Fluenty deal with all guests enquiries in a professional and courteous manner, in person, on the telephone or via e-mail-Ability to fulfil all requests in order to ensure guests comfort, satisfaction and safety Show less

  • Reservation Manager

    Jun 2017 - Jan 2018

  • Reservation Agent Hotel ibis Tunis

    Oct 2011 - May 2017
• 

  Mövenpick Hotel du Lac Tunis

  Jan 2018 - Sept 2021

  • Measures and drive total profitable revenue performance including Rooms, Spa, F&B, conference & events and ancillaries against strategy and targets.• Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.• Facilitates, guides and directs all departments in selecting the optimum revenue opportunities for the hotel to ensure the strategic objectives are achieved.• Actively monitor the competitive environment and elaborates revenue and pricing optimization actions in order to maximize Revenue Generation Index (RGI).• Develop overall dynamic pricing and revenue strategy by market segment, channel or market.• Support, train and guide front office and reservation teams to understand and participate to achieve revenue optimization objectives.• Review audit and maintain Revenue related systems (PMS & RMS) and distribution channels.• Provides analysis and reporting of the Hotel data in a daily basis.• Lead the weekly Business Focus Meeting to follow up the monthly forecast, expected results, variances and budget comparisons• Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.• Lead the hotel annual topline budget and business planning Show less

  • Revenue Manager in charge of Front Office

    Jan 2019 - Sept 2021

  • Reservation Manager

    Jan 2018 - Jan 2019
• 

  Mövenpick Mansour Eddahbi - Marrakech

  Dec 2021 - May 2024

  Director of Revenue

  Director of Revenue

• 

  Koun Cierge

  Jun 2024 - now

  Co founder & Revenue Management consultant

  Associée et magicienne chez Koun Cierge, je transforme les données en stratégies gagnantes. En tant qu'experte en Revenue Management, j'élabore des plans d'actions pour booster les revenus . Ma mission ? Maximiser et propulser les performances à de nouveaux sommets.

• 

  Tunis Marriott Hotel

  Aug 2024 - now

  Director of Revenue Management